It now seems that the preferred channel for customer service is email – the landline phone has seen a huge 53% decrease in popularity.
Is it ever appropriate for a business to “fire” a customer?
Striving to take your business to the next level of success? Perhaps it’s time to refocus. Stop worrying so much about the sale, and just take care of the customer.
According to research by BT, ‘web chat is climbing the ladder of customer channel preference’ and rapidly contributing to customer satisfaction, employee productivity and cost-reduction for contact center operators.
Customer acquisition and development is a costly business. In this article we look at the true value of customer loyalty.
“The Customer is Always Right” was once a standard policy . In these difficult times, can we turn back the clock?
New resources unveiled to help customers this winter.
Kent based car insurance company wins place in all four categories. Chaucer Direct has secured a place at the Top 50 Companies for Customer Service awards. The Kent based car insurance company won a place in all four categories: phone, e-mail, social media and online chat. Chaucer Direct is one of only 5 companies in [...]
Making a good impression on the telephone phone is not that difficult. Here are 7 customer service phone tips to help you succeed.
Genesys provides the contact centre and customer service technology to help DŵrCymru Welsh Water become the best water company in the UK.
Creating “C” Level Customer Service is knowing what the “C”s are and what each means to the Customer.
Here are some tips on how to make a great first impression with your customers. Having spent three months searching for a company that could actually deliver on the product I was searching for, I finally secured an interview with the account manager of a large international company. On the day of the meeting, I [...]
Special report on behavioral cues finds that politeness has an impact on customer satisfaction; overall satisfaction rises 2 points.
Virgin Atlantic hopes to improve its customer care by listening to and engaging with customers on social media using software from Synthesio.
According to a new white paper released by iYogi, customer service as we know is about to change forever.
Klaas van der Leest, MD, Intelecom says it’s time to connect CCaas and WFO to create the perfect customer experience.
The world is changing and so is the way we, as business owners, interact with our customers. Now, more than ever, providing outstanding customer service involves providing a total experience.
Carpeo has won the Customer and Staff Care award at the UK’s Wiltshire Business Awards. The company was was praised for its staff motivation, customer management and development and training initiatives. The thriving company, which was a runner up for the same award in 2013, fought off competition from OPED, Richard James estate agents and [...]
Creating alignment between your customers needs and employees and suppliers is critical for a successful customer service strategy.