Calabrio, the workforce performance company, has released its annual analysis of the contact centre market, the State of the Contact Centre 2023: Activating the Agent of the Future..

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth..

Last year, call centers averaged a 38 percent agent turnover rate – 12 percentage points higher than in 2020. That turnover has a steep cost. Christophe Martel, cofounder and CEO of FOUNT, investigates..

The digitisation of marketing has ushered in an era of unprecedented possibilities. Central to this evolution is the adoption of Artificial Intelligence (AI)..

This week saw a hallmark day for the customer experience (CX) community as Sabio Group’s HQ in London played host to its dedicated Genesys Cloud CX session..

Conduent, a global technology-led business solutions and services company, released new research that provides a focused, in-depth view of the state of the customer experience (CX) within the retail/eCommerce vertical..

Calabrio, the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. The report also recognizes Calabrio as a Value Index Leader..

Zenarate, the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies..

It’s no secret that workforce management (WFM) is at the core of effective business operations. So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day was a must-attend event..

Tom Darnell, COO at IRIS Audio Technologies examines the impact of background noise and how the latest technology can help improve contact centre agents’ wellbeing.

Businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. In this article, we’ll explore next-level approaches that are shaping the future..

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner..

BigChange has launched a new Customer Portal allowing BigChange users to give their customers an easy way to book and track jobs online. The portal provides an immediate insight into the current status..

What makes clients so frustrated that they vent their anger at service representatives? What do they get most frustrated about? Can anything be done to preemptively address the situation?

Let’s cut through the noise and get straight to what’s hot in tech today: customer communication. If you’re thinking about how to interact with your audience in 2023, you need to understand that the rule-book..

Call centers are crucial in any business as the first point of contact for providing assistance or information about a particular product or service. Here are some ways call centers can enhance the customer experience..

In the dynamic landscape of financial services, differentiation is the name of the game. Jon Brooks, Head of Financial Services at Sabio Group, suggests some ways companies can stand out..

Waterfield Tech, a leading global customer engagement solutions provider today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED)..