Do You Have a Call Center or a Relationship Center?

Do You Have a Call Center or a Relationship Center? thumbnail

Dave Murray explores two ways to turn your call center into a center for building excellent customer relationships..

Three Low Cost Ways to Improve Customer Service

Three Low Cost Ways to Improve Customer Service thumbnail

Here are three ways to dramatically improve the value of customer service as perceived by your customers..

Six Ways to Improve Your Customer Relationships

Six Ways to Improve Your Customer Relationships thumbnail

The benefits of strong customer relationships are many. Repeat sales, sustainability and growth as well as lower customer acquisition costs are among the reasons why it is important to forge strong bonds with your customers..

3 Ways to Strengthen Your Emotional Connection with Your Customers thumbnail

Your customers are not loyal. The truth is that 75% of your customers would gladly do business with the competition—because companies have not created the emotional connection that creates customer loyalty and advocacy..

Do unto Employees: Why Great Customer Service Relies on Respect from the Top thumbnail

It’s a well known fact that happy employees mean happy customers. Adzuna’s Stephen Pritchard looks at some ways you can treat your employees better and as a result, improve your customer service..

Customer Service: The Need for Speed

Customer Service: The Need for Speed thumbnail

When you resolve situations quickly and effectively, customers will pay you back with continued or increased loyalty. John Tschohl looks at four leading companies who have built their success on delivering fast customer service..

Do You Know Your Customer’s Lifetime Value?

Do You Know Your Customer’s Lifetime Value? thumbnail

A recent study said that four in 10 senior executives in large companies don’t know the lifetime value of their customers. Surprised? Here are six steps to understanding and applying a customer’s lifetime value..

How to Handle Upset Customers with Empathy

How to Handle Upset Customers with Empathy thumbnail

We’ve all had those customers that come looking for an argument when an issue arises. The number one way to win them over? Use empathy..

How to Use Twitter to Improve Customer Service

How to Use Twitter to Improve Customer Service thumbnail

Businesses are failing to adequately address the concerns their customers are posting on social media, citing poor response times and a lack of understanding or appreciation of the problem as being the main issues. Here are my top tips to getting it right..

12 Steps to a Customer-Focused Culture

12 Steps to a Customer-Focused Culture thumbnail

More and more organizations are recognizing just how important a deliberate and intentional customer-focused culture is, but few companies do it well. Here are 12 simple steps to ensure your organization is maximizing this important competitive advantage..

5 Tips for Social Media Customer Service

5 Tips for Social Media Customer Service thumbnail

Forward thinking companies are using social media to further engage their customers. Here are five tips to help you use social media to take your customer service to the next level..

Turning Customer Complaints into Better Business

Turning Customer Complaints into Better Business thumbnail

By spotting customer complaints and dealing with them in a swift and professional manner, these once angry customers can be turned into loyal users who help, rather than hinder, your reputation. Learn more in this article..

10 Customer Service Tips to Ensure Your Event is a Success

10 Customer Service Tips to Ensure Your Event is a Success thumbnail

The big day is here and everything is ready. It’s show time! Here are ten tips to help ensure that your next business event is successful and your customers look forward to your next invitation..

Top 10 Customer Experience Trends for 2016

Top 10 Customer Experience Trends for 2016 thumbnail

Temkin Group, a leading customer experience firm, has published its annual list of customer experience trends. As a part of these publications, Temkin is calling 2016 “The Year of Emotion.” Here are the top trends to watch..

Are Your Prices Customer Friendly?

Are Your Prices Customer Friendly? thumbnail

Do you offer customer-friendly pricing? Or, are your customers surprised to find that fees, surcharges or other costs have been added to their bill and that their total cost is more than they expected?

Avoid business extinction

Great service is like a precious, rare, exotic species that is close to becoming extinct. But it’s not too late to rescue once great service from the brink of extinction. Here are 10 golden rules that you can follow right away..

Live Chat

“Customer service is king” is a phrase that has never been more prudent. In a time where companies face increasing levels of competition, maintaining a reputation for excellent service is a great way to stand out..

4 Steps to Give Exceptional Customer Service

Open for business

Here is a simple 4-step formula to help your team remember how to GIVE exceptional customer service each and every time they interact with customers. These guidelines work whether you are dealing with a customer for the first time or whether it is a repeat visit..

Social Media and Customer Service: A Match Made in Heaven?

Social customer service

Faster, simpler, more direct – three of the many reasons to set up customer service methods on your social media accounts. But as all our communications move to behind a screen, it’s vital to keep the personalization a phone call can deliver..