PCI Pal Shortlisted for Enterprise Security Solution Award at Security Excellence Awards 2021 thumbnail

PCI Pal, the global provider of cloud-based secure payment solutions has been announced as a finalist in Computing’s Security Excellence Awards 2021 in the ‘Enterprise Security Solution Award’ category..

Rhett Parsons Joins the AnswerNet BPO Team

Rhett Parsons Joins the AnswerNet BPO Team thumbnail

AnswerNet, a full-service provider of global BPO contact center services, is pleased to announce that Rhett Parsons has been named the company’s new Senior Business Development Executive for the BPO division..

Tips on Improving Your Company’s Customer Service

Tips on Improving Your Company’s Customer Service thumbnail

A company’s customer service is at the core of its success. You may have the best products in the world, but if your customers are not happy with the service they are getting from you, they will look elsewhere..

Five Ways Courier Companies Can Improve Their Customer Service thumbnail

The courier sector has a lot of room for improvement when it comes to providing excellent customer service. The good thing is that there’s always something you can do to streamline things..

Europa Announces Employee Expansion

Europa Announces Employee Expansion thumbnail

Europa Contact Centre, the multi-channel outsource contact centre is set to expand its workforce by 25 per cent as part of its overarching growth strategy. The team is looking for more staff to fulfil a variety of roles..

Are Customer Service Teams Ready for Winter?

Are Customer Service Teams Ready for Winter? thumbnail

Winter always brings challenges to certain sectors. In healthcare, there’s an increase in seasonal colds and flus putting pressure on existing services; in retail, there’s meeting the demand of the Christmas season..

Bespoke International Reveals Record Breaking Growth

Bespoke International Reveals Record Breaking Growth thumbnail

Bespoke International, a fully integrated global outsourced customer service centre founded by CEO Mark Thomason and his co-directors has recorded growth to over 800 employees in its first two years..

Localz Appoint ex-Verizon Connect MP as its New VP Of Sales EMEA thumbnail

Localz, leading experts in last mile customer engagement, location and messaging technology, has today announced a newly appointed Vice President of Sales EMEA, Gary Rosier-Taylor..

PCI Pal Announces Amazon Connect Integration and AWS Marketplace Availability thumbnail

PCI Pal today announced a new integration with Amazon Connect to offer its customers worldwide with additional options for payment security and compliance with PCI Pal omnichannel secure payment solutions..

Three Ways to Maintain a 5-Star Contact Centre

Three Ways to Maintain a 5-Star Contact Centre thumbnail

In January 2018, I joined Insite Energy to help lead a strategic customer service transformation. In this article, I will share some of the important lessons I have learned that will help maintain long-term excellence..

Mental Wellbeing Platform Designed to Tackle Workplace Burnout Scoops Prestigious People Analytics Award thumbnail

Can businesses spot warning signs that their staff are about to burn out? Absolutely, says Amy King, Business Psychologist and Co-Founder of Workplace mental wellbeing platform provider People Matter.

Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the CCaaS Market thumbnail

Empirix, a leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years..

Calabrio Announces Winners of Analytics Competition and ONE Awards at Customer Conference thumbnail

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3)..

transcosmos Composes Effortless Experiences with Avaya OneCloud CCaaS with Conversational AI thumbnail

Japan-based business process outsourcing giant with a presence in 30 countries is now able to deliver effortless customer experiences on behalf of its clients after adopting the Avaya OneCloud CCaaS platform..

UK Trades Businesses Bounce Back From COVID, but Soaring Costs Mean One-In-Eight Fears Failure thumbnail

Despite soaring turnovers (up 79 per cent on average) and average price increases of 47 per cent, fewer than half of trades businesses (48 per cent) said they were profitable in the year to July 2021..

New Calabrio Report Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021 thumbnail

Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great Resignation”..

Why Your Brand’s Billing Cycle Needs a Customer Experience Inclined CFO thumbnail

Jared King, Co-Founder and CEO of Invoiced believes customer obsession is the path to winning. In this article he explains how the purposeful crafting of customer experience can help any business achieve its goals..

6 Working Strategies to Boost Sales Productivity

6 Working Strategies to Boost Sales Productivity thumbnail

In 2020, many organizations have had to rethink their approach to their business and adapt to a rapidly changing environment. This gave many companies time and a chance to take a fresh look at their processes..

5 Years’ Time – What Can Customers Expect From Last-Mile Delivery? thumbnail

Customer expectations around delivery are changing. As we increase our online shopping frequency and continue to accelerate the shift to e-commerce, our understanding of the new normal is evolving..