Why Avaya Onecloud CPaaS Is the Right Platform to Deliver the Next Evolution of Unified Communications thumbnail

Nick Dicksee, CPaaS Specialist Lead at Avaya UK&I, explains how organisations can catapult themselves into the future of work with a simple and powerful framework designed to aid Total Experience..

British Horse Society Charity Selects PCI Pal to Manage Secure Payments thumbnail

The UK’s largest equine charity, The British Horse Society (BHS), has selected PCI Pal to secure all of its cardholder-not-present telephone-based payments for memberships, renewals and educational materials..

3 Key Tips for Reaching Customers and Clients Remotely in 2021 thumbnail

Are you trying to think of ways to adapt your business as you continue to work remotely throughout the pandemic? Here are three key tips and ideas for reaching customers and clients remotely in 2021..

Changes in Consumer Insights Shopping Habits

Changes in Consumer Insights Shopping Habits thumbnail

After the COVID-19 pandemic, consumer habits have transformed significantly. Though it is challenging the right consumer insights platform can help you beat the hurdles and track the changes..

Calabrio Unlocks Voice of the Customer Business Intelligence with Newly Launched CXI Solution thumbnail

Calabrio has announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice of the customer business intelligence..

Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands thumbnail

Xpedition is partnering with Voyado to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty. The collaboration will deliver faster time to benefit in an era of unprecedented change..

What are the Main Advantages of Using CRM Software?

What are the Main Advantages of Using CRM Software? thumbnail

CRM stands for Customer Relationship Management. CRM software provides users with access to a range of technologies that track and report metrics related to customer interactions, sales, productivity..

How the Right Email Marketing Tools Can Improve Your Business thumbnail

Customers always come first – and they’re always right. It doesn’t matter which you believe because they are the standards when it comes to business ethics. Efrat Vulfsons looks at the latest email marketing trends..

Your Product’s Secret Power – Customer Service

Your Product’s Secret Power – Customer Service thumbnail

When you’re working on a tight budget, the quick solution is to cut back on spending and allocate funds for high-priority functions. So, what do you do? Learn how investing in customer service is key to a brand’s growth..

Preparing For Life After COVID-19 – Starting With Your Employees thumbnail

Ross Daniels at Calabrio believes now is the time for organisations to plan their pandemic escape route. Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors..

The Biggest Challenge for Companies: Lack of Customer Knowledge thumbnail

Mapp, the international provider of insight-led customer engagement, today released the results of a study on current customer experience strategies. The survey reveals major hurdles in updating CX strategies..

PCI Pal Appoints Mufti Monim as New CTO

PCI Pal Appoints Mufti Monim as New CTO thumbnail

PCI Pal, the global cloud provider of secure payment solutions for business communications, today announced the appointment of Mufti Monim as Chief Technology Officer to direct the strategic technical vision for the company..

Engage Your Workforce to Make Collaborative Content

Engage Your Workforce to Make Collaborative Content thumbnail

Do you want to reflect the diverse nature of your business and the breadth of talent within it? Are you global but want to be able to show that you are a people-first company? Learn more about user-generated content..

Spark NZ Selects Calabrio as Part of Unified Front Line Initiative thumbnail

Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centres..

TieTa Relaunches to Take the Stress Out of Customer Service thumbnail

TieTa has just relaunched, with a promise to ‘take the stress out of customer service.’ Lean how TieTa is effectively helping businesses or all sizes as an outsourced customer service centre..

Customer Service in CRM: Strengthen Your Business Using CRM Software thumbnail

CRM software is the medium through which you can build connections with your existing customers and prospects in a personalized manner rather than the old and traditional contact management practices..

What is a Ticketing System in Customer Service?

What is a Ticketing System in Customer Service? thumbnail

If you work in customer service, from time to time your customers will have problems and complaints. Responding in an efficient and timely manner is key to customer satisfaction. For this you need a ticketing system..

The Power of Relentless Customer Service

The Power of Relentless Customer Service thumbnail

A focus on customer service can’t be an add-on. It can’t be for a while. If you want your organization to grow and succeed long term, you’ve got to be a service leader. To do that, you’ve got to be “Relentless.”

How is AI changing the translator’s evolving role?

How is AI changing the translator’s evolving role? thumbnail

AI has opened up opportunities for more people to become professional translators. Camila Pohlmann, Head of Community Ops at Unbabel, highlights three things that have changed about the translator role..