While customer service and marketing have traditionally operated in silos, businesses are recognising the value in unifying them. Aligning digital marketing with customer service can lead to happier customers..

With the WFM Community Day in London approaching, Sabio’s Scott Doherty gives some insights into how you can tackle the issue of high call abandonment rates. Tip 1: Implementing Strategic Call-Back Solutions..

Sabio Group’s first-ever Disrupt event in France concluded this week with resounding success, selling out completely as French customer experience leaders gathered to explore how AI is transforming CX..

How can email APIs bring real change to your customer communication? In simple terms, they act as a bridge, making it easy for your systems to send and manage emails automatically..

The key to outstanding customer service lies in providing fast, reliable, and flexible shipping options that cater to your audience’s needs. But with so many options available, which ones should you focus on?

While many companies invest heavily in friendly agents and fast response times, they often overlook the physical experience that matters just as much: packaging. The way a product arrives..

As organisations increasingly rely on technology, the threat of cyberattacks continues to rise. A successful breach can lead to significant financial losses, reputational damage, and operational disruptions..

Trust is the invisible currency every business trades in – more valuable than discounts, faster than shipping, and more lasting than the newest marketing gimmick. In today’s digital-first world, that trust is earned, or lost, online..

Providing excellent customer service leads to more trust, greater partnership and higher customer retention—all vital for lasting success in a B2B company. Here, we look at client retention and growth..

Today, even a superior product or service is not enough to provide a strong customer experience. You need to know what your customers need, their thoughts and their preferences..

Nowadays, people want to get what they order at the drive thru quickly, easily and correctly. A pleasant drive thru keeps people returning and makes them share their experiences with others..

AI is transforming contact centers, but not by removing humans. In this article, you’ll discover why top CX teams use platforms like Blobfish AI to train agents to outperform bots. That’s the future Blobfish AI is building..

A recent Cisco report predicts that by 2028, 68% of customer service and support interactions will be handled by agentic AI. But what exactly is “agentic AI”? And why is it set to become the backbone of customer service?

Acquiring new customers is always a key focus, but retaining those customers is where long-term success lies. Statistically, it costs five times more to attract a new customer than to retain an existing one..

Customer feedback is the backbone of improving your business. Whether you’re refining your product, enhancing your customer service, or simply looking to adapt to a changing market, listening is the first step…

With email being a primary channel for communication, having the best email management software can make the difference between a seamless customer experience and a frustrating one. Here are some of the best..

Firstsource Solutions has partnered with Sanas, a provider of real-time speech understanding technology, to enhance customer conversations using AI. The platform aims to eliminate language barriers..

A poor customer support experience can lead to frustrated clients, negative reviews, and even loss of revenue. This is where the right help desk software steps in to save the day. The best help desk tools cultivate loyalty..