Six Ways Deep Learning Is Changing the Way We Do Customer Service in 2022 thumbnail

Deep learning is allowing businesses to automate and personalize different workflows. Matt Payne of takes a look at six deep learning based tools that are changing the way customer service is done in 2022..

PCI Pal to Host Payments 2022: The Future of Security & CX Conference thumbnail

PCI Pal, the global cloud provider of secure payment solutions, has announced the details of its second annual Payments conference focused on the future of security and customer experience..

New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance thumbnail

Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM)..

8 Customer Experience Tools for IT Companies

8 Customer Experience Tools for IT Companies thumbnail

Customer experience management consists of managing interactions to ensure that customers’ perceptions are positive and consistent. Here are 8 great tools you can use to improve the customer experience..

Top Ways To Keep Your Customer Informed In 2022

Top Ways To Keep Your Customer Informed In 2022 thumbnail

When you launch a new product or service, host an event, or make changes to your business, the first thing you should do is inform your clients. Here are the top ways to keep your customers informed in 2022..

20 Tips for Trucking Companies to Deliver the Best Customer Service thumbnail

If you’re a trucking company, then providing excellent customer service is essential to your success. In this article, we will discuss 20 tips that will help you give your customers the best possible service..

5 Best Tools to Create an Omnichannel Experience for Your Customers thumbnail

Nowadays, it is a standard practice for businesses to have multiple channels for interacting with customers. In this article, Yasar Jameel takes an in-depth look at omnichannel customer service..

Top 5 SCORM Authoring Tools

Top 5 SCORM Authoring Tools thumbnail

If you are a Customer Service Manager, you will need to train your team. The good news is with e-learning it has never been easier to create your own online course and keep your customer service agents engaged..

Selecting Agent Management Solutions – Are You Asking the Right Questions? thumbnail

Ross Daniels at Calabrio looks at the 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes and get the right answers..

3 Key Trends That Are Transforming the Customer Service Industry

3 Key Trends That Are Transforming the Customer Service Industry thumbnail

As technologies and consumer expectations develop, the customer service landscape is evolving at an accelerated rate. Megan Neale and Roger Beadle, Co-Founders of Limitless, explore future trends..

Qualtrics Announces Discover: Defining the Next Generation of Experience Management thumbnail

Qualtrics today announced Discover, a new set of products that help companies tune into conversations that are already happening to build a richer understanding of what customers and employees want and expect..

PCI Pal Announces New Global Partnership With Voicefoundry, a TTEC Digital Company thumbnail

PCI Pal, the global provider of cloud-based secure payment solutions – today announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry…

What Is Customer Appreciation Day and When Is It?

What Is Customer Appreciation Day and When Is It? thumbnail

Customer Appreciation Day is celebrated on the third Friday in May but the date can vary depending on your location. This special event was created to encourage businesses to show their customers some appreciation..

Access Innovations Achieves 70 Per Cent Reduction in Paper with BigChange thumbnail

BigChange field service software is helping commercial door specialist Access Innovations reduce paper consumption and improve customer service with automatic job scheduling, reporting and invoicing..

Free Webinar: Designing A Customer Service Strategy That Thrives in 2022 thumbnail

Reuters Events are inviting you to join them for the next unmissable webinar! Featuring insights from senior leaders at The New York Times, PVH Corp (Tommy Hilfiger, Calvin Klein) & Momentive..

PCI Pal shortlisted for the Best Compliance Product in the CX Awards 2022 thumbnail

PCI Pal, the global cloud provider of secure payment solutions for business communications, has today announced it has been shortlisted for the Best Compliance Product category in the CX Awards 2022..

Calabrio ONE Recognised as a Leader in G2 Contact Centre Workforce Report thumbnail

Calabrio today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores and quality of support ratings..

Four Ways to Improve the Customer Experience in 2022 and Beyond

Four Ways to Improve the Customer Experience in 2022 and Beyond thumbnail

We might already be a month into 2022, but there’s still time to consider what we should be focusing on over the next year to improve the customer experience. Inge De Bleecker explores the latest developments..

Event-led Engagement Platform Airmeet raises $35M USD Series B Funding thumbnail

Event-led engagement platform Airmeet, today announced that it has raised $35M USD Series B from Prosus Ventures, Sistema,  Sequoia Capital India, RingCentral Ventures, and others..