Contact Centers Close to Breaking Point According to New Global Survey thumbnail

Contact centers are struggling to deliver much-needed CX innovation while battling against rising contact volumes, agent attrition and customer churn, according to a new survey of 1000 contact center leaders..

BigChange Lifts the Weight of Job Management for Upholstery2u thumbnail

Gym equipment repair specialist Upholstery2u is using the latest technology to streamline workflows and boost customer service levels. Supplied by BigChange, the complete job management platform schedules work..

Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition thumbnail

Sabio Group has enhanced its contact centre agent wellbeing offering following its acquisition of leading workplace mental health platform provider, People Matter..

How can Knowledge Management Help in Superior CX?

How can Knowledge Management Help in Superior CX? thumbnail

In the modern world, effective knowledge management for superior customer experiences (CX) is a must. But before we get into why this statement is accurate, we must first understand exactly what KM is..

How To Attract and Retain Superior Customer Service Team Members thumbnail

As a small business owner, generating leads and sales, keeping costs low, and marketing and retargeting consumers for future sales are just some of the difficulties you face..

Why Your Brand Needs a Total Experience Strategy

Why Your Brand Needs a Total Experience Strategy thumbnail

Total Experience can be a powerful tool for engagement and growth, but only with an intentional strategy behind it. Kate Kompelien, Executive Director of Experience Strategy at Avtex, explains..

Envirocare Transforms Grounds Maintenance Services with BigChange Tech  thumbnail

Envirocare has replaced four different admin systems with one complete job management solution streamlining the organisation of its nationwide commercial gardening and grounds maintenance operation..

Strong Investment in CX Sees Sabio Group Drive Record Growth thumbnail

Sabio Group, the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and operational performances in its annual report and accounts..

What Is Forum Marketing and How Can It Help Your Business? thumbnail

While social media algorithms are able to bring individuals with similar interests together, businesses could take advantage of this exciting opportunity, using online debates and forums to engage with users..

BigChange Elevates Green Ambitions for VM Elevators

BigChange Elevates Green Ambitions for VM Elevators thumbnail

VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software..

E-Commerce Customer Service Best Practices

E-Commerce Customer Service Best Practices thumbnail

As an online business owner, you know that providing great customer service is essential to your success. After all, happy customers are more likely to return and make additional purchases..

Why You Need Call Tracking to Improve Customer Service thumbnail

The quality of the customer journey is critical to any business. From the moment a prospect picks up the phone, they provide valuable information you can collect and use to improve your customer service..

Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers thumbnail

PCI Pal , the global SaaS provider of secure payment solutions, has announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services..

Free Webinar: Confidence-Enabling Experiences

Free Webinar: Confidence-Enabling Experiences thumbnail

Through our partnership with Reuters Events, we are excited to bring you an exclusive invitation to join the next free webinar in their CX & Marketing Leadership series on July 13th..

Zenarate AI Coach Recognized as a Leading Contact Center Training Solution at the Annual 2022 CCW Excellence Awards thumbnail

Zenarate, the industry’s leading AI Conversation Simulation solution, had its AI Coach contact center training platform recognized as a runner-up at the CCW Excellence Awards in Las Vegas..

Five Things Utility Customers Care About Apart From Price  thumbnail

The energy sector is hitting crisis point right now and research conducted by Macro 4 suggests that utility companies should be keeping a close eye on the service they provide to customers..

Three Ways To Improve Customer Experience During Inbound Calls thumbnail

Acquiring new customers takes a lot of time, money, and effort. So, you can imagine how devastating it is when a phone call causes you to lose business. Learn more in this article..

6 Ways to Spice up Your Customer Journey Map

6 Ways to Spice up Your Customer Journey Map thumbnail

In essence, customer journey maps (CJMs) are made to visualize the customer’s path from initial thought all the way to action and make this visualization clear and understandable..

Artificial Intelligence Firm ASAPP Releases New AI Transcription Service for Call Centres thumbnail

ASAPP the AI Cloud company has announced availability of AutoTranscribe and claims it to be “the most accurate, real-time, speech-to-text transcription service” for call centres..