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Knowledge Base

8 Energy Efficiency Apps for a Greener You

8 Ways Web Design Can Help You Improve Customer Experience

5 Reasons Why Data Privacy Is Crucial for Your Business

How You Can Motivate Your Employees to Be More Productive

How Do You Calculate Personal Injury Loss of Income?

COVID-19’s Effect on Our Economy

4 Proven Ways to Reduce Customer Churn and Increase Sales

Internet Marketing Strategies for Law Firms

Why Paper Trails Are Important for Mitigating Business Risks

What Is the Most Common Workplace Injury?

How to Start Your Career as a Client Service Manager in an Advertising Agency

5 Strategies to Use for Customer Acquisition in 2020

3 Tips for Customer Service Documentation

Great Tips on Pinching Pennies in 2020

How to Find a Call-Center Operator

Credit Card Fraud Detection Challenges, Techniques, and Statistics in 2020

How Workers’ Comp Insurance Works

7 Effective Ways to Improve Your Customer Service Skills

Staffscapes Explains How to Deal With Difficult Coworkers

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Customer Connect Expo 2025
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Latest Articles

  • What is International Customer Support Day and When is It?
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  • How Customer Experience Is Changing in Hospitality
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Customer Service News

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Knowledge Base

  • Technical Indicators Show That Cardano Could Be On the Verge of a Breakout
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  • How to Avoid Mistakes When Playing at Hellspin Casino – Tips for Beginners
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  • 5 Departments Using AI Avatars for Daily Communication

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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