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Knowledge Base

You’re Not Liable for Credit Card Fraud but Here’s What to Do About It

How to Ensure Great Customer Service for Your Ecommerce Business

7 Ways to Keep Your Customers Happy and Satisfied

How to Get Google Recognize Your Business as a Legitimate Brand

Self-Employed? Here’s How to Claim Lost Wages After an Accident

Top Stress Management Tips for Customer Service Professionals

iGaming – A Customer’s Perspective on the Importance of Live Chat Support

What Is Good Customer Service in the Trucking Industry?

Startups Making a Difference in Lending and Insurance in 2021

The Driving Factors Behind a Successful Business

5 Tips for Customer Service Professionals Working From Home

8 Business Tips a Management Major Won’t Teach You

A Guide to Building Brand Visibility Online

Improving Customer Service Through Microsoft CRM Software

Health Insurance One of the Best Perks for Employees in 2021

Deadline Looming for SMCR Regulation

Industries Which Have Had a Big Impact on Online Customer Services

10 Time Management Tips for Student Bloggers

How to Get Gamstop Customer Support?

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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