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Knowledge Base

Streaming Services with the Best User Experience

Secure Loyal Customers with These Strategic Marketing Tips

What We Can Learn from Japanese Customer Service

Improve Your Customer Service with These Rules

How to Backup Your Gmail and Open MBOX Files

3 Upcoming Trends in Customer Service

Which Social Media Platform Is Perfect For Your Business?

What Do We Mean by Employee Engagement and How Can It Help Your Customer Support Department?

Tips for Small Business to Develop Customer Service

Top Tips to Help You Find the Right Staff For Your Company

UK-Wide Rise in Virtual Work Experience Helps Business to Provide the Platform for Enhanced Customer Service

How to Market a Mobile App?

Learn How To Make a Reliable And Secure Website For Your Customers

How to Make Sure Your Garage Customer Service is Excellent

How Can Law Firms Leverage Technology to Become More Customer-Centric?

Are You Delighting Customers on an Emotional Level?

How To Write a Good Customer Service Essay

How to Sell Books on Amazon and Give Amazing Customer Service

How to Use Social Media for Effective Customer Support Management

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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