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Knowledge Base

5 Types of Problematic Customers and How to Deal With Them

Useful and Professional Online Tools That Can Assist Every Office Worker

How Profitable Can Dropshipping Be?

5 Tools Small Law Firms Need to Improve Customer Experience

Merchant Accounts for B2B Payment Processing

5 Business Trip Essentials You Shouldn’t Overlook

Simple and Handy Tips That Will Help Your Startup Succeed in the Long Run

Are Emojis the New Slang? How Is Our Language Evolving to a New Stage

Useful Gadgets That Will Allow Every Employee to Work Comfortably

5 Things To Do Before Hiring a Customer Service Supervisor

Increase The ROI On Your Marketing Campaign With These Six Tips

What Is the Best Way to Find a New Client?

What Will Buying a Car Look Like for Customers in 2021?

4 of the Smartest Ways to Use a Business Loan

Learning Management Systems: The Key To Retaining Employees

7 Must-Have Features in Project Management Software

Fraud Trends in 2021 and How to Oppose Them

Simple Tips That Will Help Drive More Traffic To Your Business Website

What You Need to Know About Planning Events and How to Be Good At It

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Customer Connect Expo 2025
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Latest Articles

  • The Future of Contact Centers: Remote Work, AI, and Workforce Optimization
  • Is Agentic AI Ready to Take Over the Contact Centre?
  • Case Studies: How Leading Brands Improved Customer Satisfaction with CX Tech
  • The ROI of Omnichannel Customer Service: Metrics You Need to Track
  • How to Choose the Best Contact Center Software for Your Business

Customer Service News

  • Customer Service Champions: Three Businesses Earn 16th Consecutive Talk Award
  • Armenia Outshines Europe in Service Excellence, Says Expert
  • The Future of Customer Support? Realbotix Introduces AI-Powered Robots
  • BluStream Doubles Its User Base and Appoints VP of Product Marketing
  • GeoComputing Group Expands Support Center Operations to Round-the-Clock, Round-the-Globe with New Australia Location

Knowledge Base

  • How Discipline Drives Business Productivity? Lessons Learned!
  • How to Use Edge Computing for Real-Time Financial Data Processing
  • Why Spade69 Casino Is Considered One of the Best Online Casinos for Australians
  • Overview of the Most Popular Slots at Casinochan – Hits Among Players
  • Simple Customer Service Tips for Entrepreneurs in 2025

Manager’s Toolbox

  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only
  • What Is Buridan’s Ass and How Does It Impact Customer Service Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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