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Knowledge Base

How to Always Give Authentic Customer service

Understanding the Responsibilities of a Human Resources Manager

8 Reasons Why Every Business Needs to Maintain Email List Hygiene

Cybersecurity Programs in College

How Does PPC Advertising Work for Lawyers?

Everything You Need to Know About iGaming Customer Support in Poland

3 Techniques to Recover from an Identity Theft

Writing Good Customer Survey Questions

Defining Productivity in Customer Service: The 5 Most Important Values of Customer Service

The NRL Teams With the Biggest Membership Numbers

How to Show Yourself Better in a Job Interview

How to Improve Your Customer Service

How Does Customer Service Work in the Gambling Industry?

Business Areas for Which Cloud Technology Is Especially Relevant

How to Make a Pay Stub: A Simple Guide to Understanding How Your Pay Stub Works

Customer Service Challenges in the Online Gaming Industry

5 Reasons Why You Should Hire a Marketing Agency for Your Business

Content Marketing in 2021-Knowing the Hits and Misses

5 Ways to Build Your Confidence as a Business Leader

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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