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Knowledge Base

How To Choose a File Transfer Solution for Your Business

How to Use a Sales Dashboard to Monitor Team Performance

5 Creative Ideas to Build Customer Loyalty

Casinos That Genuinely Care About Their Customers Hit the Jackpot

How to Increase Your Scheduling Efficiency

Why Your Business Needs an Automated Compliance Solution

Top 5 Ways to Improve Your Customer Service

The Popularity of Esports in 2021: Dota 2 for Aussies

Step-By-Step Guide for Successful SaaS Application Development

4 Simple Strategies to Increase Customer Morale

How To Advertise Different Medical Services to Customers?

Knowledge Management Platform: A Tool for Your Remote Workforce

How To Make Your Business Website More Appealing

Providing Quality Customer Service as a Vehicle Recovery Driver

Tips To Streamline Your Customer Service Management Techniques

5 Ways to Get More Customer Reviews and Boost Your Reputation Online

What Is the Difference Between a CPA Accountant and Tax Attorney?

3 Easy Ways to Simplify the Online Customer Journey

7 Tips for Enhancing Your Leadership Skills While at College

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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