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Knowledge Base

What Is the Importance of a Business Manager Resume?

Creating the Perfect Resort Experience

Useful Tips On How To Successfully Sell Your Online Course

How To Choose a File Transfer Solution for Your Business

How to Use a Sales Dashboard to Monitor Team Performance

5 Creative Ideas to Build Customer Loyalty

Casinos That Genuinely Care About Their Customers Hit the Jackpot

How to Increase Your Scheduling Efficiency

Why Your Business Needs an Automated Compliance Solution

Top 5 Ways to Improve Your Customer Service

The Popularity of Esports in 2021: Dota 2 for Aussies

Step-By-Step Guide for Successful SaaS Application Development

4 Simple Strategies to Increase Customer Morale

How To Advertise Different Medical Services to Customers?

Knowledge Management Platform: A Tool for Your Remote Workforce

How To Make Your Business Website More Appealing

Providing Quality Customer Service as a Vehicle Recovery Driver

Tips To Streamline Your Customer Service Management Techniques

5 Ways to Get More Customer Reviews and Boost Your Reputation Online

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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