Imagine you are talking to a customer over the phone. You are in this part of the conversation where the client asks you about help with a product or services.
Suddenly, you realize there’s something wrong with your headset. They cannot hear you. The last sentences on the line are “Hello, can you hear me” or “I will put you through another department,” and then your line goes dead. Filled with frustration, you continue the work with a significantly worsened mood.
This is a nightmare for customers as well as service agents. Situations of this type can make a company seem unprofessional. To maintain the number of loyal clients and gain new ones, customer service departments should be continuously monitored and improved to assure buyers of the best service quality. Equipping your call centers with good headsets or, in other cases, headphones could significantly influence the quality of your services.
Here are some of the best types of headsets for your customer service department.
1. Affordable Options
You can always try to use headphones with a built-in microphone or buy one separately to cut the expenses. You can undoubtedly find the best headphones under $50 on the market, you can start using as a part of your headset! Before purchasing, check the specification of the product and make sure it will meet your requirements. In that way, you will save some money and assure your clients with good quality customer service.
2. Wireless Headphones
One of the questions you should ask yourself before buying headsets for your customer service department is if the products should be with or without a wire. In some cases, Bluetooth headsets can significantly increase the effectiveness of your employees’ actions. In other words, this type of device allows your service agents to put clients on hold and freely move around the office to find the best solutions for your customers’ problem. On the other hand, good quality headsets are pricey. If you want to assure your buyers of good connection and zero frizz moments, consider spending a bit more money.
3. One Ear Headset with Microphone
This type of headset is perfect for customer service teams looking for convenience. Employers can put a client on hold and ask other team members to find a solution to the problem without taking the device off. In that way, the time of waiting on hold by a customer is shortened. To provide your employees with mobility, choose the wireless type of one ear headsets.
4. Noise Cancelling Headsets
You can cancel all the noises in a busy call center or simple ambient background disturbance with this type of headsets. Using this device might be an excellent option for employees who need complete silence to achieve maximum effectiveness and productivity. Noise-canceling headphones belong to the most expensive headset models. Despite the undisputable advantages, providing a big customer support department with these might be impracticable for the financial capacities of some companies.
5. Headphone Set with a Camera
Modern technology surprises us every day. Some new solutions help call centers make the connection with a client seem more realistic. This is why video calls have become more popular among customer care departments. Visible facial expressions during interactions might positively impact the result of a conversation. Consider purchasing headsets paired with cameras to provide your clients with the best customer service experience possible. Human-like interactions are highly demanded on the market. If you want to assure your clients with professional help, a video call should be one of them.
The Bottom Line
Imagine the situation mentioned at the beginning but with an excellent headset. You have answered all the concerns and questions without any disturbance. During the conversation, you could simply put your customer on hold and look for the best solution to the problem with the help of other team members. Your client is satisfied with your service and may even leave a positive review, which can influence the company’s prestige.
Equipping your team with the newest tech devices does not always need to cost a fortune.
Proper research and a neat list of your employees’ needs should help you save some money and improve the customer care department’s performance. Keep in mind that the market is changing as fast as the needs of clients. The service agents team’s goal should be to provide your buyers with a more human-like interaction.
About an Author
Monika Krupa is a freelance writer with many years of experience in the tech industry. She’s held special interest in tech gadgets and consumer technology. When she’s not writing about digital trends Monika can be usually found jogging in the forest or experimenting in her kitchen.