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Knowledge Base

How You Can Ensure Your Office Essentials Are Always Stocked Up

Top 7 Advantages of Parking Management System

Setting up Your Own Accounting Office: Here’s What to Do

7 Ways to Improve Employee Productivity

How Instagram Can Help You Grow an Audience in 2022

8 Critical Tips for Providing Excellent Social Media Customer Service

Using Social Media To Increase Customer Retention

Top Customer Service Tips for Modern Businesses

Learn Forex Trading To Increase Your Passive Income

10 Ways the Web Hosting Industry Can Improve Its Customer Service

10 Ways to Optimize Your Mobile Marketing Strategy

Take Your Startup to the Next Level with These Tips

How the Gambling Industry Can Gain Advantage From Superior Customer Service

10 Tips on Delivering Great Customer Service in Education

How to Choose a Good App Developer?

5 Things Online Casino Players Look for In Customer Service in 2022

Improving Customer Service With an Invoice Management System

10 Ways Bulk Rock Salt Suppliers Can Give Great Customer Service

11 Innovative Ways To Drive Customer Engagement And Increase Sales

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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