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Knowledge Base

Top 12 Platforms for HR Managers

Reduce Carbon Footprint, Increase Finances – Why it makes Sense to Encourage Carpooling in Your Work Groups

Software Development in 2022

6 Things You Need To Know About Making A Good Business Contract

Should Your Small Business Consider an Outsourced Contact Centre?

How To Manage Customer Service Requests On Instagram

Perfecting Your Skills as a Customer Service Agent

Workplace Welfare: What Are Your Obligations as an Employer?

How to Start a Blockchain Startup

How Website Design for Law Firms Can Grow Your Business

Helping Customers Understand Their Credit Score and How You Check It

Who Are the Top Employers in Charlotte?

5 Compelling Benefits of Call Center Services for Your Business

Always Be Punctual: Tips on How to Properly Email Clients

The Importance of Proofreading and Editing in the Process of Critical Writing

How to Reduce Burnout Among Field Service Technicians and Improve Customer Support

The Importance of Taking Out Retail Business Insurance

How To Further Your Education Online And Benefit From It

How to Reduce Customer Effort: Ten Easy Tips

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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