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Knowledge Base

Delivering Great Customer Service is Critical When Dealing with Fraud Claims

Customer Experience Tips for Vacation Rental Owners

How A History In Customer Service Will Support You In Becoming An Entrepreneur

Top 12 Platforms for HR Managers

Reduce Carbon Footprint, Increase Finances – Why it makes Sense to Encourage Carpooling in Your Work Groups

Software Development in 2022

6 Things You Need To Know About Making A Good Business Contract

Should Your Small Business Consider an Outsourced Contact Centre?

How To Manage Customer Service Requests On Instagram

Perfecting Your Skills as a Customer Service Agent

Workplace Welfare: What Are Your Obligations as an Employer?

How to Start a Blockchain Startup

How Website Design for Law Firms Can Grow Your Business

Helping Customers Understand Their Credit Score and How You Check It

Who Are the Top Employers in Charlotte?

5 Compelling Benefits of Call Center Services for Your Business

Always Be Punctual: Tips on How to Properly Email Clients

The Importance of Proofreading and Editing in the Process of Critical Writing

How to Reduce Burnout Among Field Service Technicians and Improve Customer Support

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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