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Customer Service News

Webinar: How Microsoft and Travelzoo Reimagine Customer Service

How Philanthropy Will Promote Customer Engagement and Boost Your Business

Consumers Ditch Businesses Following Poor Customer Service

Building Employee Financial Wellness Enhances Employee Retention

Global State of Customer Experience Survey 2018

The Importance of Improved Customer Experiences within the UK Banking Sector

Out of Touch and out of Business: The Universal Problem of Poor Contactability

Airline Customer Satisfaction Scores Fall In 2018

Jackson Receives Prestigious Awards for Contact Center Excellence

Southwest Airlines Ranked Top for Customer Experience

Miller Homes Scores Five Stars for Customer Satisfaction

Less than 10 Percent of Customers Say They Always Receive Excellent Service

Helping Shape Customer Experience in the Utilities Sector

UK Tops the ‘Smile’ Ranking for Customer Experience

Final Mile Is Often the Final Straw for Customers

Client Care and New Technology Emerge as Top Legal Practice Priorities

Top 12 Retailers for Customer Service

New Book Explores How to Attract Customers in a World of AI, Bots and Automation

Fines and Loss of Customer Trust If Companies Ignore New GDPR Legislation

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Customer Service & Experience 2023
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Latest Articles

  • 7 Ways to Elevate CX in Banking
  • Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis
  • Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands
  • Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
  • Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands

Customer Service News

  • Cirrus Releases Game-Changing Upgrade to Their Contact Centre Platform
  • New Calabrio Research: AI Will Impact Customer Service Agents, but Not How We Anticipate
  • Angloco Fights Job Management Fires with BigChange Field Service Tech
  • Sabio Group’s Genesys Cloud Customer Experience Community Day: A Recap
  • Conduent CX Research Finds Strong CX Fundamentals Are Essential in the Consumer Relationship

Knowledge Base

  • Best Business Ideas for Your Project in 2024
  • How to Choose a Help Desk Software for Technical Support?
  • Meet a Real Breakthrough—Pin-Up Aviator, a Slot That Challenges Everyone
  • How Online Casinos Set the Gold Standard in Digital Customer Service
  • Rewriting the Learning Process: How Essay Writing Apps are Shaping the Future of Academics

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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