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Customer Service News

Retailers Failing at Email Customer Service but Improving on Twitter

Recreation Department is on a Mission to Improve Customer Service

What Type of Complainer Are You?

Poor Customer Support Can Actually Kill Sales

How Do Customers Want to Contact You?

Is Web Chat Becoming the Customer Channel of Choice?

CORGI HomePlan’s Helping Hand to Beat Winter Freeze

Insurance Company Secures Place at Top 50 Companies for Customer Service

DŵrCymru Welsh Water – Customer Service Case Study

Customer Service Benchmark: Q2 Findings Revealed

Virgin Atlantic Hopes to Boost Social Media Customer Care

Internet of Things Set to Cause a Customer Service Revolution

Carpeo Win Customer and Staff Care Award

TeamSupport Grab Stevie Award for Customer Service

Fusion Contact Center Helps Sunderland’s Next Generation

AsiaInfo Nominated In Telecoms Awards

Companies Losing out due to Poor Customer Feedback Measurement

Contact Centers Still in the Quality Monitoring Dark Ages

Best Practice Customer Operations Guide Out Now

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Latest Articles

  • Qualifications and Skills for a Career in Customer Service Management
  • Verint Research Reveals What Really Matters to Consumers in their Physical and Digital Shopping Experiences
  • E-Commerce Payments: 5 Ways to Reduce Costs
  • What Renters Think of High Rent Prices
  • For AEC Firm UMC, Robust ROI Follows Fast CRM Implementation

Customer Service News

  • The Wine Society Selects Secure Automated Payments from Encoded
  • Virtual Design and Collaboration in Lockdown Enhances the Customer Experience
  • ITS Group Release Cloud-Based Customer Service Feedback Solution
  • BigChange Drives Expansion at Grounds Maintenance Company Greenskape
  • Reputation Unveils 2022 Property Management Report Findings and Rankings

Knowledge Base

  • How to Provide a World-Class Service to Customers: A Freelancer’s Guide
  • Fast Promotion of an Online Store on Instagram
  • How to Successfully Land a Job in Customer Service
  • 10 Ways a VPN Can Help Your Team Deliver Exceptional Customer Service
  • Free Your Staff from the Front Desk – Make Smart Technology Work for You

Manager’s Toolbox

  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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