Customer Service News

Social Media is the Fastest Channel for Customer Service According to New Research

Poor Customer Experience Costs UK Brands £234 Billion a Year in Lost Sales

Customer Engagement Leads to Competitive Advantage for B2B Companies, Says New Study

Loyalty will Drive Competitiveness for Retailers

Virgin Care Customer Service Team Shortlisted for a Patient Experience Award

PPL Electric Utilities Wins National Award for Customer Service Improvements

Britons Would Rather Fill Out Their Annual Tax Return Than Speak to Customer Service

Customer Service Professionals: It’s All About the Money

CXPA Recognizes Verint for Superior Customer Experience Program

NewVoiceMedia Finalist for B2B Customer Excellence Award

Twelve Finalists Compete in 2016 Customer Contact Innovation Awards

CGS Acquires Mas Cerca Contact Center

Brands are Failing at Personalized Customer Experience Finds hybris Study

Telecoms Need to Find More Ways to Help Customers

Connecticut Water Emails Photo On Route to Customer

Web Chat and Wallboard Added to Intelecom Cloud Contact Centre Solution

Facial Expression Recognition Delivers Valuable Customer Sentiment Insights

Blackboard Leverages SDL Customer Experience Cloud to Help Serve Customers

Customer Expectations and Staff Retention Are Biggest Challenges to Outstanding Service

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