Customer Service News

Retailers Failing at Email Customer Service but Improving on Twitter

Recreation Department is on a Mission to Improve Customer Service

What Type of Complainer Are You?

Poor Customer Support Can Actually Kill Sales

How Do Customers Want to Contact You?

Is Web Chat Becoming the Customer Channel of Choice?

CORGI HomePlan’s Helping Hand to Beat Winter Freeze

Insurance Company Secures Place at Top 50 Companies for Customer Service

DŵrCymru Welsh Water – Customer Service Case Study

Customer Service Benchmark: Q2 Findings Revealed

Virgin Atlantic Hopes to Boost Social Media Customer Care

Internet of Things Set to Cause a Customer Service Revolution

Carpeo Win Customer and Staff Care Award

TeamSupport Grab Stevie Award for Customer Service

Fusion Contact Center Helps Sunderland’s Next Generation

AsiaInfo Nominated In Telecoms Awards

Companies Losing out due to Poor Customer Feedback Measurement

Contact Centers Still in the Quality Monitoring Dark Ages

Best Practice Customer Operations Guide Out Now

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