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Customer Service News

Marks & Spencer Top for Customer Loyalty According to Survey

Telecoms and Local Authorities Bottom of Customer Service Charts

Grass Roots Recognized as Best Place to Work

The Phone Co-op Wins Best Consumer Facing Award

Customers Not Impressed With Black Friday and Cyber Monday Customer Experience

Customer Service Focus Fuels Unprecedented Growth for Synergy Automotive

Email Better than Social Media for Retail Customer Service

Red Funnel receives the ServiceMark Accreditation from The Institute of Customer Service

Customer Feedback Drives Growth for Hitachi

A Fresh New Approach to Managing Customer Experience

Thousands of New Jobs are Expected in Customers Service Valley

Customer Service gets the Star Treatment from Agilisys

Meineke to Discuss Delivering Customer Experiences at Engagement & Experience Expo

Adapting Systems to Meet New Financial Conduct Authority Complaints Handling Regulations

Artificial Intelligence Helps IVR Deliver Middle Ground in Customer Service

Meet the Science Superstars of Customer Service!

More Candidates Needed for Customer Service jobs

CX Pros to Advance Careers and Programs at New Training and Certification Event

Association of Convenience Stores Launches Guide for Retailers on Welcoming Disabled Customers

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Latest Articles

  • Qualifications and Skills for a Career in Customer Service Management
  • Verint Research Reveals What Really Matters to Consumers in their Physical and Digital Shopping Experiences
  • E-Commerce Payments: 5 Ways to Reduce Costs
  • What Renters Think of High Rent Prices
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Customer Service News

  • The Wine Society Selects Secure Automated Payments from Encoded
  • Virtual Design and Collaboration in Lockdown Enhances the Customer Experience
  • ITS Group Release Cloud-Based Customer Service Feedback Solution
  • BigChange Drives Expansion at Grounds Maintenance Company Greenskape
  • Reputation Unveils 2022 Property Management Report Findings and Rankings

Knowledge Base

  • Fast Promotion of an Online Store on Instagram
  • How to Successfully Land a Job in Customer Service
  • 10 Ways a VPN Can Help Your Team Deliver Exceptional Customer Service
  • Free Your Staff from the Front Desk – Make Smart Technology Work for You
  • Why Is Digital Marketing Better Than Traditional Marketing for Customer retention?

Manager’s Toolbox

  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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