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Customer Service News

Customer Engagement Leads to Competitive Advantage for B2B Companies, Says New Study

Loyalty will Drive Competitiveness for Retailers

Virgin Care Customer Service Team Shortlisted for a Patient Experience Award

PPL Electric Utilities Wins National Award for Customer Service Improvements

Britons Would Rather Fill Out Their Annual Tax Return Than Speak to Customer Service

Customer Service Professionals: It’s All About the Money

CXPA Recognizes Verint for Superior Customer Experience Program

NewVoiceMedia Finalist for B2B Customer Excellence Award

Twelve Finalists Compete in 2016 Customer Contact Innovation Awards

CGS Acquires Mas Cerca Contact Center

Brands are Failing at Personalized Customer Experience Finds hybris Study

Telecoms Need to Find More Ways to Help Customers

Connecticut Water Emails Photo On Route to Customer

Web Chat and Wallboard Added to Intelecom Cloud Contact Centre Solution

Facial Expression Recognition Delivers Valuable Customer Sentiment Insights

Blackboard Leverages SDL Customer Experience Cloud to Help Serve Customers

Customer Expectations and Staff Retention Are Biggest Challenges to Outstanding Service

Genesys Selected to Join G-Cloud 7 Framework

Marks & Spencer Top for Customer Loyalty According to Survey

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Latest Articles

  • Call Center Recording: A Modern Tool for Customer Excellence
  • 4 Common Inventory Management Challenges – And How to Solve Them
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  • Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
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Customer Service News

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  • Sigma Connected Recognised as a Top UK Employer by the Sunday Times
  • Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation

Knowledge Base

  • Why You Need Software Automation for Your Fashion Business
  • How Customer Support Can Boost Player Engagement in Online Casinos
  • The Future of 3D Game Art Styles: Emerging Trends and Technologies to Watch
  • 6 Career Support Resources That Can Help You in Your Job Search
  • Can You Improve Your Firm’s Approach To Internal Emails?

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

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  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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