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Customer Service News

Einstein Service Agent: Salesforce’s Leap Towards Autonomous Customer Service

Assured Fire and Security Boosts Growth with BigChange Mobile Tech

Kore.ai Introduces GALE to Drive Enterprise Use of Advanced Gen AI

Amazon Introduces New AI Chatbot ‘Rufus’ for US Consumers

Adamo Dials Up Customer Satisfaction as Sabio Partnership Sparks Telecom Triumph

GEM Rolls-Out BigChange Mobile Tech for Building Services Contracts

Home Group Transforms Contact Centre Operations With Business Systems Ltd

Sigma Connected Announces Its First International Customer Service Operation From Cape Town Township

Leeds Building Society Partners with Sabio to Improve Contact Centre Operations

ESP Group Achieves Transformative CX Improvements With Sabio Group

Latest OCCS Report Highlights Commitment to Excellence in Optical Complaint Resolution

Humach Launches mAI Pilot a Real-Time Conversational Intelligence Platform to Improve Call Center CX

Rocketlane Raises $24M in Series B to Create a Post-sales CRM for Professional Services Teams

Signia Named a Winner in the 2024 Globee Awards for Customer Excellence

RG&E Introduces ‘Ava’ the AI Energy Customer Service Assistant

Sabre Hospitality Launches SynXis Concierge.AI

The AI Revolution: Microsoft’s Impact on Customer Service Call Centers

Verizon Utilizes GenAI to Enhance Customer Loyalty

SoftBank Unveils AI Filter to Shield Workers from Customer Anger