≡ Menu

Customer Service News

New Research From Wordwatch Reveals Legacy Risk in Communications Compliance

Ferris Building Claims Restorer Deploys BigChange Job Management Software

Specialised Fire & Security Detects a BigChange in Customer Service

Who Gets It Right? The Best and Worst in Global Customer Service

To Tip or Not to Tip: Why Diners are Opting Out of Service Charges

Hotel Shangri-La Tops Singapore’s Customer Service Rankings

Customer Service Apprenticeship Program Celebrates Sustained Achievement

Top-Rated Banks for Customer Service – Guess Who Tops the List?

Former Monzo Team Secures £2.8M to Develop Human-like AI Customer Service Agents

Kapture CX Unveils Self Serve 2.0 to Boost AI-Powered Customer Service

Morrisons and Asda Revamp Checkout Experience Following Customer Feedback

Sabio Group Charts Course to Net-Zero and Sustainable Future

BigChange Software Empowers Sustainable Growth for Kiwi FM

Sybill Secures $11M to Accelerate B2B Sales With AI-Powered Assistant That Transforms Every Rep Into a Super Seller

UK Consumers Call on AI to Save “Broken” Customer Service as Businesses Fail on Expectations

Global Microsoft Outage Sparks Customer Service Crisis in Multiple Industries

CallRail Launches AI Powered Convert Assist for Personalized Conversations

Sinch AI: Pioneering Intelligent Customer Engagement

SuccessKPI and ConnectGen Launch Tool to Enhance CCaaS Deployment