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Customer Service News

Customer Service Apprenticeship Program Celebrates Sustained Achievement

Top-Rated Banks for Customer Service – Guess Who Tops the List?

Former Monzo Team Secures £2.8M to Develop Human-like AI Customer Service Agents

Kapture CX Unveils Self Serve 2.0 to Boost AI-Powered Customer Service

Morrisons and Asda Revamp Checkout Experience Following Customer Feedback

Sabio Group Charts Course to Net-Zero and Sustainable Future

BigChange Software Empowers Sustainable Growth for Kiwi FM

Sybill Secures $11M to Accelerate B2B Sales With AI-Powered Assistant That Transforms Every Rep Into a Super Seller

UK Consumers Call on AI to Save “Broken” Customer Service as Businesses Fail on Expectations

Global Microsoft Outage Sparks Customer Service Crisis in Multiple Industries

CallRail Launches AI Powered Convert Assist for Personalized Conversations

Sinch AI: Pioneering Intelligent Customer Engagement

SuccessKPI and ConnectGen Launch Tool to Enhance CCaaS Deployment

Einstein Service Agent: Salesforce’s Leap Towards Autonomous Customer Service

Assured Fire and Security Boosts Growth with BigChange Mobile Tech

Kore.ai Introduces GALE to Drive Enterprise Use of Advanced Gen AI

Amazon Introduces New AI Chatbot ‘Rufus’ for US Consumers

Adamo Dials Up Customer Satisfaction as Sabio Partnership Sparks Telecom Triumph

GEM Rolls-Out BigChange Mobile Tech for Building Services Contracts