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Customer Service Articles

Are You Being Dead Right?

Customer Service Cartoons

What is Customer Satisfaction?

CRM – An Essential Overview

How to Keep a Customer Even When They Are Wrong

5 Tips to Turn Your ‘No’ Client Into a ‘Yes’ Client

Good Customer Service

Communicating with Customer Focus

Hard Skills, Soft Skills

Customer Service Manager Resume – Tips for Writing the Perfect Curriculum Vitae

When Giving Service, Give It Cheerfully

It’s Not Your Father’s Customer Service Anymore!

Getting Customers to Love You

Getting Back to Basics: A Customer Service Tale

Customer Service Cartoons by Jerry King

Customer Service Is Common Sense That Isn’t Always So Common

Good Customer Service Can Cost Nothing but the Benefits Last a Lifetime

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Latest Articles

  • CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania
  • Simplify Your Contact Centre Management With CTI Integration for Dynamics CRM
  • Handling Customer Complaints: Waitstaff’s Essential Guide
  • How to Give Support to Vulnerable Customers: Essential Tips and Guide
  • Interview with Jennifer Wells – VP of Customer Experience, Transcom

Customer Service News

  • Introducing Claude: The New AI Assistant for Contact Centers
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  • Sigma Connected Recognised as a Top UK Employer by the Sunday Times
  • Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation

Knowledge Base

  • The Future of 3D Game Art Styles: Emerging Trends and Technologies to Watch
  • 6 Career Support Resources That Can Help You in Your Job Search
  • Can You Improve Your Firm’s Approach To Internal Emails?
  • Simplified Data Management: A Step-by-Step Guide to Streamlining Your Business Operations
  • Ensuring Patient Privacy: The Importance of HIPAA Compliance in Medical App Development

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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