In the push to keep clients coming back, AI’s smart solutions are leading the charge—merging innovation with that human touch. Thanks to artificial intelligence, the game has changed for how companies talk to you..

ServiceNow and Genesys have announced a strategic partnership at the Knowledge 2024 event to enhance customer and employee experiences. The new solution will leverage AI, automation and digital capabilities..

Recognizing and supporting vulnerable customers is not just a regulatory necessity—it’s a moral imperative. Vulnerability shows up in many ways – whether that’s dealing with money woes, facing physical limitations..

In a panel discussion hosted at Sabio’s Disrupt event, a group of industry experts explored how emerging tools and platforms are empowering companies to elevate their customer service to new heights..

Avaya has acquired Edify, integrating advanced AI-powered customer journey orchestration and workflow capabilities into the Avaya Experience Platform (AXP)..

In the dynamic world of customer service, where the human touch can be the linchpin of customer loyalty, identifying and nurturing the right personality traits in your team members is crucial..

Today, especially with the risks posed by scammers and fraudsters on the web, crafting a robust customer service charter with legal security can be quite intricate. It will, for certain, involve several pivotal steps..

While fear and uncertainty over its effect on jobs and the future of societies persist, a growing number of organizations are intrigued by the idea that AI could allow them to offer consistent, always-on service..

As the digital marketplace keeps growing, standout customer service is what really helps businesses keep customers. Some stores have set the bar high, not only meeting but exceeding customer expectations..

Imagine a world where artificial intelligence (AI) and human expertise seamlessly intertwine, transforming the contact centre landscape as we know it? As we embark on a journey towards 2030, the once futuristic notion..

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. From expedited shipping and enclosed transport for classic or luxury cars..

Zenarate, a leading SaaS provider of AI-powered skill-based learning and development for customer-facing agents, today announced the next generation of their personalized AI Coach platform..

Digital tools are rapidly transforming how patients engage with their care. These technologies are moving the patient from a passive recipient to an actively engaged, informed partner in their well-being..

Achieving a 360-degree customer view involves integrating various data sources and technologies to create a comprehensive profile of each customer. Here are some key technologies and practices that can help..

Digital innovation is fundamentally redefining the patient experience and engagement. Here, we’ll examine how digital transformation in healthcare changes patient engagement and improves health outcomes..

Leading software firm, Graphisoft, has been recognised for its transition from a perpetual business model to a cutting-edge Software-as-a-Service (SaaS) model. In a project with Sabio the Hungarian firm was awarded..

Shifting towards flexible working spots is flipping the script on traditional office life and, it’s actually boosting how we serve up happiness to customers. The formula is simple but profoundly effective..

We all make mistakes. If anyone tells you they never a mistake, that’s a lie. Owning our mistakes is a critical step in service recovery—and service recovery is critical to the success of your business..