Meet Jovee AI: The Revolutionary Generative AI Virtual Assistant  for Customer Contact Centers thumbnail

Jovee is announcing the beta launch of Jovee AI, a fully-featured AI assistant designed to streamline contact center operations by understanding, empathizing, and engaging with customers in real-time..

WFM and AI: How Artificial Intelligence Will Transform Workforce Planning in the Future thumbnail

Workforce planning is becoming more complex and dynamic thanks to companies being tasked with managing increasingly global, diverse, and hybrid workforces. Jim Fleming of Sabio explores the potential of AI..

Aampe Deploys 100 Million AI Agents to Power the Next Wave of Personalization and Raises $18M thumbnail

Aampe reveals it has deployed over 100 million intelligent agents into consumer applications running across four continents. The agents are managing on the order of 15-200 billion decisions every week..

Amazon Joins Quick Commerce Frenzy in India with 15-Minute Grocery Delivery Tests thumbnail

Amazon is set to conduct trials for quick commerce operations in India, aiming to deliver grocery items within 15 minutes. The initiative, known as “Project Tez”, focuses on high-frequency essentials..

How Can Cryptocurrency Businesses Better Their Customer Service? thumbnail

The cryptocurrency industry has grown rapidly, with more businesses and individuals adopting digital currencies. Offering exceptional customer service has never been more crucial for cryptocurrency companies..

What is Agentic AI? Everything You Need to Know

What is Agentic AI? Everything You Need to Know thumbnail

Artificial Intelligence is evolving, and Agentic AI is its next major leap. Unlike past versions of AI, which followed predefined instructions, Agentic AI takes initiative. It thinks, plans, and acts independently to achieve goals..

Why Is Your Cloud Contact Centre Transformation Failing to Deliver? thumbnail

Customer experience can literally make or break a business, so it’s alarming that a number of companies remain tethered to legacy contact centre systems. James Hughes, Group Head of Solutions at Sabio explains..

How to Design a Comfortable and Productive Contact Center thumbnail

For contact center managers, the challenge lies in designing an environment that promotes employee satisfaction, reduces turnover, and enhances productivity—all while improving customer interactions..

Kore.ai Launches Agentic AI Platform ‘AI for Work’

Kore.ai Launches  Agentic AI Platform ‘AI for Work’ thumbnail

Kore.ai has introduced AI for Work, an Agentic AI Platform which merges enterprise search, workflow automation, and multi-agent orchestration to enhance productivity and streamline operations..

It’s a Bird! It’s a Plane! It’s My Drone Delivery!

It’s a Bird! It’s a Plane! It’s My Drone Delivery! thumbnail

Amazon has successfully completed an initial test of delivery drones in Italy, marking the first European country for this service. Prime Air drone deliveries are already operational in select U.S. locations..

Great Southern Bank Enhances Customer Experience with Advanced Contact Centres thumbnail

The implementation of the cloud-based NICECXone system at Great Southern Bank, Australia has enabled contact center agents to effectively resolve customer inquiries, leading to higher customer satisfaction..

Elizabethtown Gas Tops J.D. Power Rankings for Midsize Gas Utilities in the East Region thumbnail

Elizabethtown Gas has been ranked as the top midsize utility in the East for Customer Satisfaction with Residential Natural Gas Service by J.D. Power for the 10th consecutive year. South Jersey Gas secured second..

Verint Introduces Unique Bot for Customer and Employee Experience Scoring thumbnail

Verint has introduced a new CX/EX Scoring Bot in the Verint Open Platform, offering real-time insights on customer and employee experiences. The bot utilizes proprietary AI models to provide feedback..

Who Should Your CX Team Report To? Exploring the Pros and Cons thumbnail

Reporting lines can have a massive impact on the effectiveness of your CX strategy. Should they sit under marketing? Operations? Or perhaps under the CEO’s leadership? Here, we explore the options..

Building a Diverse and Inclusive Customer Service Team

Building a Diverse and Inclusive Customer Service Team thumbnail

In the modern business landscape, creating a diverse customer service team is imperative and a strategic advantage. In fact, diversity, equity, and inclusion (DEI) are some of the key trends..

Nine Ways to Use AI to Propel Your Digital Marketing

Nine Ways to Use AI to Propel Your Digital Marketing thumbnail

No matter what sort of business you’re in, Artificial Intelligence (AI) is most probably already assisting you with marketing your products and services. For example, sites like Facebook and Google use AI..

Verint Joins Wordwatch Partner Programme to Enhance Communications Data Management thumbnail

Wordwatch, an industry expert in compliance archiving and records management solutions, has today announced that Verint, The CX Automation Company, has joined its partnership programme…

Elevate Your Support: Top 15 Zendesk Apps for 2025 to Enhance Customer Experience thumbnail

Delivering exceptional customer service requires more than just a great team. The right tools can transform how your support operates, making it faster, smarter, and more efficient for businesses using Zendesk..

Westcon-Comstor Taps TTEC Digital to Lead Global Sales Process Optimization thumbnail

TTEC Digital, a leading global CX technology and services innovator, has completed the first phases of a successful global sales process optimization program with Westcon-Comstor, a global technology provider..