We all know what customer service is. But do we know what “real” customer service is and why it is important?

Ask yourself this question: What are the vital few ideas and actions that really make a difference with customers and clients?

Bad Customer Service does not happen overnight. The good news is that it can be corrected.

When you improve service in every direction of your life, you’ll find new ways to connect to your customers, through your customers.

Like the boomerang, getting customers to return, takes skill and practice. Ed Rigsbee presents his P.A.R.T.N.E.R.S. model for creating and sustaining customer loyalty.

Here are some of the key ingredients for putting the “wow” back into your customer’s experiences.

Sometimes we get so caught up in making a living that we forget what life is all about: helping and sharing with people. And it is this – to help people – upon which customer service is based.

The most important thing in business is to attract and retain your most profitable customers. Read on to discover how to accomplish this feat.

Kevin Dwyer reflects on a recent customer service experience and wonders why he feels a bit under whelmed.

Rosemary Rein reveals how to re-ignite the romance with your customers.

Improve customer service in your call center by following these useful guidelines.

Learn the essential elements of developing a sales and customer service value promise.

Here are a few humorous quotes to ponder and reflect on.

Implement this simple 4-step process for creating a spectacular flashpoint culture of your own.

Customer Service and Employee Satisfaction have been hand in glove since the beginning of time. Measuring that satisfaction, however, is another story.

Follow these three guiding principles to help your employees generate their own ideas for improving the customer experience.

How to take the proactive step of creating a customer charter.

Every business loses customers, but not many do much about getting them back. Here’s what that means in practical terms.