One of the keys to providing better customer service is to keep your Call Center Agents up to date.

Thank You Notes – Are They a Thing of the Past?

Sometimes it’s the simple approach that means the most to customers and colleagues.

Turn around negative expectations by keeping marketplace promises.

Supplier-Customer Relationship: A Case Study

In this article George F. Brown, Jr. presents a supplier-customer relationship case study for analysis.

Customer Service Lessons From a Sweaty Guy

Never overlook the importance of first impressions and employee recognition.

Aligning these key areas of business is essential when dealing with customers.

How Job Satisfaction Can Affect Customer Loyalty

Do not underestimate the power of job satisfaction when keeping your customers loyal.

How Do You Define a Customer?

Can you define the word customer? What does it mean to be a customer for your business?

Learn about the importance of having an “ask strategy” and how to implement it.

Your Company’s Bottom Line is Tied to Customer Satisfaction

Did you know that you can measure a company’s value by its customer service?

50 Ways to Invigorate Your Customer Service

Is your service “in”? Are people “into” what you have to offer them? Here are 50 ways to make your service the “in” place to be.

Customer Focus in a Slow Economy

In these tough and challenging times, getting the customer experience right is critical.

The Answer’s Yes – What’s the Question?

A useful action plan to banish the word “NO” from your service dictionary.

Not Your Father’s (or Mother’s) Customer Service

Making customer service a vital focus in your organization can transform a forgotten department or role into a competitive advantage.

The Most Important Customer Service Question

“Will your customers recommend your products or services to someone else?”

Is the glass half empty or half full? The definition resides in your customers’ eyes.

6 Reasons Why Complaining Customers are Golden

We don’t always think of customer complaints as opportunities, but that’s just what they are.

Customer Satisfaction: What Yardstick Do You Choose?

When considering your performance, consider the yardsticks of your customers.

Can’t see the wood for the trees? Learn how to identify and develop key customer messages.