The Unbeatable Laws Of Customer Service

If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top.

Customer Loyalty Linked to Employee Satisfaction

It is now widely believed that there is a cause-and-effect relationship between a loyal employee and a loyal customer.

Thank Goodness for Customer Complaints

If I was thinking of buying stocks and shares in a company – or more importantly buying products from them – I would try to find out how good they are at dealing with customer complaints.

Sure Fire Ways To Drive Customers Away!

Call it regimented thinking. Call it the-way-we-have-always-done-it. But by any name, there are actions and practices that far too many businesses engage in that can unknowingly drive customers away.

Building Loyal Customers, from Contact to Delivery

Getting customers to trust your firm is the name of the game. In fact, after money and desire, all purchases are about trust.

Making Customers Feel Important

Customers are people first. This means that each of your Customers, like everyone else, wants to feel important.

How to ‘Revolutionize’ Your Customer Service

There’s much written and spoken about customer care, customer service, even customer delight. But what does it all mean? Here are seven tips to help you look at your business and identify where you can “revolutionize” your customer service.

Raising the Profile of Customer Care

Disappointingly, customer care departments are often poorly resourced and under valued in the corporate hierarchy, rather than seen as an opportunity to get closer to customers.

Four Ways to Motivate Customer Service Professionals

These Four motivation strategies can help your organization succeed – one professional at a time.

Perfect Customer Service: Bigger is Not Always Better

Why a bigger customer service department could be the last thing you need.

Bringing True Customer Focus in to Reality

In spite of all the catchy slogans and corporate pledges, customer service levels of major corporations have only slightly improved in the last few years. This is because they ate consumed by task-focus.

Service Encounters of the Third Kind

One step you can take is to explore your customers’ future needs and interests through cultivating “Service Encounters of The Third Kind”.

5 Tips for Curing Bad Customer Service

Bad customer service is everywhere these days. Unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. Read on for 5 tips for curing bad service.

First Contact: The Source of Customer Loyalty

With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses.

Despite the increased use of new technologies intended to improve customer service, poor customer service is the primary reason that consumers switch service providers. Nearly half (49 percent) of the more than 2000 U.S. and U.K. consumers surveyed by Accenture said poor service led them to change service providers in at least one industry in [...]

Customer service is an integral part of our job and should not be seen as an extension of it.

Overall, customers just want to feel good. They want to feel better after they’ve dealt with you or anyone in your business, than they did before. If you can create that feeling, then you’re well on the way to giving customers what they really want.

CRM = Customers (don’t) Really Matter

CRM was supposed to bring companies closer to their clients – but has it? Find out in this article.

Creating a Customer Service Culture

In the dynamic world of retail, companies often talk about the importance of customer service excellence. The fast paced, competitive environment is a constant challenge for retail owners. Here are 6 simple tips to help retailers strive for high service levels.