To really outshine your competition, you must be customer-focused. Here are 10 characteristics of a customer-focused company.

The following list provides a good starting point for thinking about customer service research and how it can help your company deliver superior service.

While howls of protest over poor customer service continue to fill the air, there remain some businesses that manage to consistently deliver superior service year in and year out. From these businesses we can learn what customer service blunders to avoid.

Russ Mate reveals some of the biggest customer service mistakes to be avoided at all cost.

In this article Rob Warlow shares some tips on how to write a great customer service letter.

There are many reasons why teams and organizations haven’t developed a culture of intense focus on their customers and partners. But the root cause of poor or just mediocre customer service goes deeper. It has to do with will.

Customers are now in charge – thanks to the growth of the web – and it’s easier than ever to comparison shop and switch from one business to another with the click of a mouse. Here are 7 ways to keep customers loyal.

Do you sometimes wonder where your customers have gone? In a study by the International Customer Research Institute, individuals gave several reasons for becoming “non-repeat” customers. Read on to discover more.

If you want to build a successful business, you have to make it as easy as possible for your prospects and customers to buy from you. Joe Love offers his tips on how to keep customer service simple.

One of the greatest thrills in business is acquiring a new customer. But many businesses are too caught up in the excitement of acquiring new customers that they do not spend enough time or money on unlocking the value of their existing customer base. This article article provides some keys to unlocking customer value.

Try applying the S-E-R-V-U Formula to those most important to you; Customers, Employees, Family and Friends.

Start providing unique solutions to your clients, and they’ll become your most vocal referral agents.

Regardless of what business you are in – you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.

The goal for delivering great customer service starts with delivering a service-oriented attitude that is genuine.

Just imagine. You have walked out of a shop or put down the phone after purchasing something and your immediate reaction is “Wow!” Wouldn’t it be great if you could get your customers to feel the same way about dealing with you?

The basic concept of business-to-business CRM is often described as allowing the larger business to be as responsive to the needs of its customer as a small business. In this detailed, step by step plan, John Coldwell shows how businesses large and small can identify those needs.

Do you need to know how to measure you call center’s performance? Here are ten top tips that could help you.

People are telling stories about you and your business. What kind of stories are they telling? View every customer problem as an opportunity to produce a cheerleader for your business. Turn your potential nightmare into a great story. Do the right thing.