Change the way you think about customers and you’ll find they are not so difficult after all.
Is CRM just an illusion? Read this alternative view on Customer Relationship Management and decide.
Here’s a seven-step action plan to help target your best clients, build a standout service operation and achieve world class customer satisfaction.
Brandon Balsley, Sage North America small business technology observer, offers his tips for advanced customer service.
Everybody loves a good story—in this article Donna Stevenson explains how story telling can actually result in amazing customer service.
Here are seven customer service tips to get your business up and running for outstanding customer retention.
Our world is changing and the rules of customer service are being rewritten. Read on to learn how technology is shaping the future of customer care.
A simple but effective way of focusing on three of the most important areas of customer service management.
Eight proven ways to get close to your customers and find out what they value, what they care about, what they really want.
An extraordinary customer experience can only be provided through a deep understanding, and thorough exploration of process management.
Learn how to create an “Exceptional Customer Service Plan”, your gateway to successful client relationships.
Understand the five key areas where real customer service professionals perform well.
This article outlines some of the key areas in which call center performance can be measured and managed.
Building the foundations of customer satisfaction and loyalty involves everyone.
Customer Service Managers must constantly keep their heads on a swivel. You just never know when or where the next challenge is going to come from.
Five simple starting points for creating the greatest customer experience ever.
How much do you know about your customers? Do you know what makes them happy? Mad? Restless? Let’s face it – you should!
We all know what customer service is. But do we know what “real” customer service is and why it is important?
Ask yourself this question: What are the vital few ideas and actions that really make a difference with customers and clients?
