Which Customers Complain the Most about Customer Service?

Research reveals the top countries where customers complain about customer service the most. There are some interesting surprises.

Top Ten Customer Service Tips

Ten very useful tips that you can put into practice right away to help improve your customer service.

Customer Service in Today’s Business Environment

Name or number? How much do you feel you count in today’s fast-moving, production-line world of business? A face or a human barcode? Are you one in a million?

Hit The Jackpot With Customer Complaints

Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business.

Customers Say “That’s Stupid” to Call Center Methods

An online survey of consumers reveals that they don’t get good service from call centers.

What Exactly Is CRM?

CRM may or may not prove to be the answer to providing excellent customer care, but the philosophy of putting customers at the heart of our business is definitely a step in the right direction.

Customers – Hold onto what You’ve Got

You probably spend a great deal of your time looking for new customers or clients. However “are you sure your doing enough to hold onto the ones you’ve got?”

Delivering “Cut Above Customer Service”

Customer service? Two strange little words that are totally non-existent in today’s hurried, hectic, and non-personal world.

Making Customer Satisfaction Surveys Work

Thinking about conducting some customer research? Read Martin Day’s step by step guide to learn more.

Bollywood Dreams – Call Centers Moving Overseas

During increasingly competitive times, isn’t it all too easy to simply cut overheads at any cost?

How Does Singapore Airlines Fly So High?

Profitable every year since the beginning, Singapore Airlines (SIA) frequently wins international awards for top flight quality and service. Here’s how they do it.

Sounds like a strange question, but you would be amazed to learn how many companies implement new CRM technology without first considering the question “Do we know our customers? All of them?”.

The Branding Experience – We Never Say No

Colin Shaw urges you to ensure that your branding and marketing activities are aligned with your customer experience.

When Things Go Wrong, Bounce Back!

How to capture the advantage behind your next service breakdown.

What to Do when Your Customer Is About to Explode

When things go wrong, customers get upset. Sometimes they blow up in anger. Here are five steps to sanity when your customer is ready to “explode”.

In Challenging Times Service Matters Most

In difficult economic times, some businesses cut costs by cutting corners on customer service. This is exactly the wrong thing to do. Right now, service matters more than ever. Here’s why.

What’s a Customer Worth?

One of the most serious and costly mistakes companies make is failing to recognize the difference between the value of a customer today and the long-term value of that customer.

Make an Action Plan to Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others.

Clean Sweep Customer Service

How can you communicate your company’s vision effectively so your employees deliver the highest level of service?