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Knowledge Base

Four Reasons Why You Should Invest in Customer Education

6 Steps to Implementing Customer Discovery for Startups

Five Key Skills for Virtual Team Leaders

3 Customer Service Tips for Marketing Agencies

Keeping Track of Your Business Expenses: A Guide

Why Are So Many Contact Centres Switching to Cloud Phone Systems?

Understanding How Fraud Can Affect Your Business

5 Powerful Tools for Social Media Customer Service

Why You Should Invest in the Best Business Equipment

How to Improve Customer Service on Your Website

20 Creative Customer Loyalty Ideas to Keep Customers Happy

How to Ensure Productivity and Cleanliness in Your Office

Six Essential Steps to Expand Your Technology Company in the USA

Use Market Research to Improve Customer Relationships and Increase Sales

Why AYANA Midplaza Jakarta Is the Place to Visit for Authentic Guest Service

The Key to Succeeding in Real Estate? Improved Customer Service

4 Ways to Minimize Workload on Customer Service Agents

How to Create a Great Value Proposition for Your Customers

Six Ways to Improve e-Commerce Customer Service

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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