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Knowledge Base

With Live Chat, One Size Doesn’t Fit All

An Introduction to Robots; How Important Are They?

How to Use Videos to Improve Customer Experience

7-Second Tips to Increase Foot Traffic in Your Store

5 Best Alternatives to Adobe Illustrator

How to Identify and Deal with Difficult Customers in the Banking Sector

How to Impress Potential Customers with UX Design

7 Best Website Builder Software of 2018

10 Ways Social Media Can Improve Your Customer Service

5 Common Attribution Problems All Sites Suffer From

5 Small Steps to Growing your Business in 2018

How to Improve Inventory Management and Customer Satisfaction as a Result

How to Build an Engaged Team and Boost Customer Service as a Result

4 Reasons Why Your Business Needs a Mobile App

Where to Go From Customer Service

How to Protect Customer Data Rigorously so You Don’t Lose Clients Through Loss of Trust

Tips for Taming Trolls and Calming Upset Customers

10 Tips to Improve Your Customer Experience

Connecting is Important to Conversion: Is Your Business Doing Everything Possible to Connect with Your Customers?

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Customer Connect Expo 2025
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Latest Articles

  • Green Credentials Matter: How Energy Practices Influence Client Trust and Loyalty
  • How Service Teams Can Use CRM to Personalize Every Interaction
  • How Modern Businesses Can Stay Ahead in Times of Change
  • 10 Reasons Why Automation Testing Transforms Customer Service
  • How to Identify Friction Points with Customer Journey Analytics

Customer Service News

  • Ultatel Launches Intelligent Voice AI Agent to Streamline Task Automation Across Departments
  • 2025 NiCE International CX Excellence Awards Celebrate Customer Service Leaders
  • Cekura Secures $2.4M to Create a Robust Reliability Layer for Conversational AI
  • AI Receptionist (AIR) Now Generally Available from RingCentral
  • SAP Unveils New Cloud POS System to Enhance Retail Operations

Knowledge Base

  • What Should You Ask Before Choosing a Lender? Essential Questions for Customers
  • How Loan Software Personalizes Offers Based on Purchase History
  • How to Set Up a Business Email for Your Own Domain
  • Why Some Bets Are Worth More Than the Money
  • How to Know If Your SaaS Marketing Strategy Is Working

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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