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Knowledge Base

Why AYANA Midplaza Jakarta Is the Place to Visit for Authentic Guest Service

The Key to Succeeding in Real Estate? Improved Customer Service

4 Ways to Minimize Workload on Customer Service Agents

How to Create a Great Value Proposition for Your Customers

Six Ways to Improve e-Commerce Customer Service

Project Kick-Off Meetings Done Right – What You Need to Know

Ways to Attract More Customers to Your Swimming Pool Business

Leverage CRM Technologies to Pave the Path to a Successful Company

How to Operate a Profitable Customer-Facing Business

Why Using a VPN Service Is Crucial for Customer Service Professionals

Why Is Customer Services So Important in Legal Services?

Why Customer Service Will Always Be Prevalent in Financial Services

Why the CEO and Chairman of a Company Should Be Separate Roles

Top 5 Tips on Starting a Restaurant Business

Customer Service Starts With Healthy Employees

Business Loan Application Pitfalls to Avoid

7 Tips for Improving Your Call Center Service

Why is Australia One of the Best Places to Invest for Your Call Center?

Email Etiquette for Effective Customer Service

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Customer Connect Expo 2025
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Latest Articles

  • Green Credentials Matter: How Energy Practices Influence Client Trust and Loyalty
  • How Service Teams Can Use CRM to Personalize Every Interaction
  • How Modern Businesses Can Stay Ahead in Times of Change
  • 10 Reasons Why Automation Testing Transforms Customer Service
  • How to Identify Friction Points with Customer Journey Analytics

Customer Service News

  • Ultatel Launches Intelligent Voice AI Agent to Streamline Task Automation Across Departments
  • 2025 NiCE International CX Excellence Awards Celebrate Customer Service Leaders
  • Cekura Secures $2.4M to Create a Robust Reliability Layer for Conversational AI
  • AI Receptionist (AIR) Now Generally Available from RingCentral
  • SAP Unveils New Cloud POS System to Enhance Retail Operations

Knowledge Base

  • What Should You Ask Before Choosing a Lender? Essential Questions for Customers
  • How Loan Software Personalizes Offers Based on Purchase History
  • How to Set Up a Business Email for Your Own Domain
  • Why Some Bets Are Worth More Than the Money
  • How to Know If Your SaaS Marketing Strategy Is Working

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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