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Knowledge Base

4 Ways to Minimize Workload on Customer Service Agents

How to Create a Great Value Proposition for Your Customers

Six Ways to Improve e-Commerce Customer Service

Project Kick-Off Meetings Done Right – What You Need to Know

Ways to Attract More Customers to Your Swimming Pool Business

Leverage CRM Technologies to Pave the Path to a Successful Company

How to Operate a Profitable Customer-Facing Business

Why Using a VPN Service Is Crucial for Customer Service Professionals

Why Is Customer Services So Important in Legal Services?

Why Customer Service Will Always Be Prevalent in Financial Services

Why the CEO and Chairman of a Company Should Be Separate Roles

Top 5 Tips on Starting a Restaurant Business

Customer Service Starts With Healthy Employees

Business Loan Application Pitfalls to Avoid

7 Tips for Improving Your Call Center Service

Why is Australia One of the Best Places to Invest for Your Call Center?

Email Etiquette for Effective Customer Service

How Parcel Delivery is Centered Around Customer Service

5 Ways to Improve Your Company’s Customer Service

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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