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Knowledge Base

Why Business Insurance Is an Essential Ingredient of Customer Service

Improving Customer Service in the Engineering Sector

How to Take Advantage of Lockdown to Reduce Company Energy Bills?

The Effect of COVID-19 on the Global Construction Industry

4 Careers for People With Good Customer Service Skills

The No-Fail Social Media Strategy to Convert Extra Leads to Sales

How Plumbers Can Give Great Customer Service

Basic Translation Requirements You Need to Hold a Small Conference

What Is an Individual Voluntary Arrangement?

How Do You Respond to Workplace Violence?

7 Reasons Why Customer Service Is Important for a Law Firm

What Makes Amazon the Most Efficient E-Commerce Platform in the World

12 Ways to Improve Ecommerce Customer Service

How Employers Should Handle a Work-Related Injury

Laid Off vs. Fired: Understanding the Difference

Why Doing Well in the Wonderlic Test Is Vital for One’s Career

10 Ways to Provide Outstanding Customer Service

How to Make Your Customer Service Team’s Job Easier

How Can Inventory Management Improve Customer Experience?

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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