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Knowledge Base

10 Ways to Provide Outstanding Customer Service

How to Make Your Customer Service Team’s Job Easier

How Can Inventory Management Improve Customer Experience?

4 Reasons Sensitivity Training for Managers Is Important

How to Organize Your Home Office to Be the Most Productive While You Work Remotely

What Are the 4 Reasons Why Companies Should Focus on Ecommerce?

3 Ways to Improve Employee Satisfaction in the Workplace

The Apartments in Miami: The Perfect Place for Vacation, Life and Service

5 Things to Help Your Small Business Grow

Car Insurance in the USA

5 Reasons Why QA Outsourcing Is a Must

The Many Types of Apps That Can Be Developed with Python

Why Is Good Customer Service Essential in Finance?

How to Foster Customer Satisfaction With Digital Marketing Tools

How to Be Prepared for Accidents at Work

5 Reasons Why SaaS Companies Should Invest in CRM Tools

Moving Offices? Here’s How to Relocate Your Customer Service Department!

Improving Customer Service via Social Media

4 Signs Your Business Needs VoIP

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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