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Knowledge Base

10 Tips to Help You Create More Engaging Social Media Videos

Group Benefits Insurance: What Are the Advantages?

Creating a Good Email Reputation Has Never Been Easier

Five Instagram Tips to Enhance Your Business’s Presence on Social Media

“I Do Care” as the Essence of Customer Service

Factors That Affect the Rates of Your Car Insurance

What are the Benefits of Small Business CRM?

AI Just Isn’t There Yet: Why Customer Service Still Needs the Human Touch

8 Essential Types of Software Every Business Needs

5 Ways Voice Analytics Software Plays an Integral Role in Improving Customer Experience

Best Programming Languages for Web App Development

6 Ways Technology Will Improve Retail Business in the Future

4 Tips to Help You Develop Your New Franchise

Keeping up With the Customer Service Needs of Today

The Best Receptionist Software for Improving Your Business Success

Everything About Customer Experience Mapping

8 Ways Commercial Cleaning Can Improve Productivity and Customer Service

Six Ways to Provide Amazing Online Customer Service

Most Effective Software Engineering Practices

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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