One of the most senior positions in an organization, the Customer Service Director has the overall responsibility for the customer service function.
![Customer Service Director](https://www.customerservicemanager.com/wp-content/uploads/2017/12/csdirector.jpg)
The director of Customer Service often reports to the CEO or Managing Director and may be a member of the board.
Qualifications
The job usually requires a bachelor’s degree or equivalent as well as relevant senior management experience.
Responsibilities
Some of the responsibilities of this position include:
- The mission and goals of the customer service department
- Alignment of customer service goals with the organization
- Customer service policies and procedures
- Management of customer complaints
- Monitoring of industry best practices
- Customer service performance metrics and KPIs
- Delivery of customer service excellence
Similar Positions
- Director of Customer Experience
- Customer Care Director
- Customer Support Director
Salary
The average salary of a Customer Service Director is $127,740 (Source: salary.com).