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Knowledge Base

5 Reasons Why You Should Hire a Marketing Agency for Your Business

Content Marketing in 2021-Knowing the Hits and Misses

5 Ways to Build Your Confidence as a Business Leader

8 Cold Calling Tips To Help You Win Over More Customers

The 3 Best Times to Email Your Customers in Bulk

6 Tips on How to Rearrange Your Office To Fit Your Liking Better

How to Manage Customer Service Requests in a Manufacturing Setting

EHS Software: Why Off the Shelf Solutions Can Be Better

Why PDFs Are Still Relevant (and How to Use Them Well)

The Main Things to Consider When Outsourcing Customer Support

Why Text Messaging for Service Businesses Works

Interesting Reasons Why Your Business Needs a Graphic Designer

Customer Service for Nonprofit Organizations: A Definitive Guide

Do Customers Trust Family-Run Businesses More?

10 Tips to Improve Social Media Customer Service

Most Useful Study Hacks for Effective Learning

How to Convert Leads into Clients

How to Obtain an LEI

New Fleet Management Industry Trends In 2021-2022

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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