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Knowledge Base

What Is the Difference Between a CPA Accountant and Tax Attorney?

3 Easy Ways to Simplify the Online Customer Journey

7 Tips for Enhancing Your Leadership Skills While at College

Negotiate the Date of Joining (DOJ) Without Losing the Job Offer

5 Reasons Enterprises Should Invest in Mobile Marketing

Improving Customer Satisfaction by Personalizing Your Messages

How To Improve The Diversity Of Your Customer Service Team

How to Make the Customer Service of Your Furniture Selling Website Perfect

Reasons Why It Is Good to Have a Lawyer Even If You Don’t Need One Now

8 Things Your Website Needs

Customer Service At Online Casinos: Key Aspects

5 Best Knowledge Management Software Options

How To Successfully Grow Your Small Business Online

The Complete Guide to Growth for Marketing Agencies

Which Internet Service Provider Has the Best Support?

Is the NBA Customer Service An Example To Follow?

5 Ways Streamlining Business Operations Can Improve Customer Service

5 Vital Tools Real Estate Agents Need for Success

Ways to Ensure Writing Plagiarism-Free Content for a Site

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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