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Knowledge Base

5 Ways to Improve Customer Service for Your Business

3 Things That All HR Professionals Should Know About Data Security

4 Tricks for Cutting Your Business Expenses

Should Chatbots Be the Core of Your Customer Service Approach?

Programmatic Advertising: Making the Most of It

3 Steps for Creating an Effective Pricing Strategy

POS System in Retail: 6 Main Benefits

8 Simple Ways to Provide Something Extra and Delight Your Customers

Tips for Improving Your User Experience and Customer Service

The 5 Books for Graduate Students Aspiring to Become Customer Experience Leaders

4 Different Ways That Breweries Can Serve Their Customers Well

Editing Is a Necessary Part of the Writing Process

4 Tips to Easily Attract New Customers to Your Brand

Reasons Why a Safe Workplace Is a Profitable One

Customer Service Software Trends to Watch Out For

Key Features Your Website Needs to Keep Your Customers Happy

How to Engage With Young Customers

6 Must-Have Features in a Business Phone System

5 Strategies to Take Your Inbound Marketing to the Next Level

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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