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Knowledge Base

How a Streaming Service Could Benefit Your Business

Why Onboarding Users Is Important and How to Do It Right

What to Look for When Proofreading an Essay

5 Ways to Improve Customer Service for Your Business

3 Things That All HR Professionals Should Know About Data Security

4 Tricks for Cutting Your Business Expenses

Should Chatbots Be the Core of Your Customer Service Approach?

Programmatic Advertising: Making the Most of It

3 Steps for Creating an Effective Pricing Strategy

POS System in Retail: 6 Main Benefits

8 Simple Ways to Provide Something Extra and Delight Your Customers

Tips for Improving Your User Experience and Customer Service

The 5 Books for Graduate Students Aspiring to Become Customer Experience Leaders

4 Different Ways That Breweries Can Serve Their Customers Well

Editing Is a Necessary Part of the Writing Process

4 Tips to Easily Attract New Customers to Your Brand

Reasons Why a Safe Workplace Is a Profitable One

Customer Service Software Trends to Watch Out For

Key Features Your Website Needs to Keep Your Customers Happy

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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