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Knowledge Base

5 Ways to Figure Out If You Need a Home Warranty

Currency Pair in Forex Trading

How to Keep Staff Motivated When Working from Home

Why Is a Digital Casino Preferable to a Traditional One for Customers?

How to Boost Staff Engagement with Online Learning

Why Working In Customer Service Is a Great Career Move In 2022

Attracting Customers: How to Improve the Success of Your New Business

Lead Generation Tips and Strategies for Construction Businesses

Ways to Improve Customer Service for Moving Companies

Looking Professional at Work: Tips From the Experts

Difference between Customer Service and Customer Support at Online Casinos

How E-Signatures Improve Customer Experience

What Skills Should a Customer Service Advisor Have?

8 Ways to Quickly Get Some Cash in an Emergency

Help Yourself Achieve Career Success With These Tips

How to Improve Customer Service as a Jewelry Store Owner

A Short Guide to Performance Management Technology

Advance Your Career in the Customer Services Field

Ways To Improve Your Dental Practice Ratings

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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