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Knowledge Base

How Betting Sites Use Customer Service

How to Write an Essay on Customer Service Management

Los Angeles Wedding Photography: Symboll Helps People Be Happier

The Ultimate Guide to Effective Data Management Solutions for Business

3 Ways to Improve Customer Support in 2023

Three Must-Have Tools for Every Academic Essay Writer

Essential Parts of Business You Can Outsource

Temu’s Values: What Sets the New E-Commerce Site Apart

Advertising Your Vacancies: The Difference Between Job Adverts and Job Descriptions

In eCommerce, World Class Customer Service Is Not Optional

How Can Customer-Oriented Service Boost Your Revenue?

How Customer Service Teams Can Utilise Faxes

The Remote Worker Guide: How to Improve Productivity and Organisation

How to Prepare for a Job in Customer Service When Facing Life’s Challenges

Everything you Need to Know about Container Shipping: Costs, Insurance

6 Unique Startup Financing Strategies

Eight Ways Security Companies Can Provide Great Customer Service

Ten Examples of Client-Facing Roles

Top 10 Pet Peeves of Customers and How to Avoid Them

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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