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Knowledge Base

8 Ways to Run a Sustainable Online Business

Assignment Writing Services or Chat GPT- Which Is Better?

7 Books You Need to Read to Ace Any Marketing Assignment

How Betting Sites Use Customer Service

How to Write an Essay on Customer Service Management

Los Angeles Wedding Photography: Symboll Helps People Be Happier

The Ultimate Guide to Effective Data Management Solutions for Business

3 Ways to Improve Customer Support in 2023

Three Must-Have Tools for Every Academic Essay Writer

Essential Parts of Business You Can Outsource

Temu’s Values: What Sets the New E-Commerce Site Apart

Advertising Your Vacancies: The Difference Between Job Adverts and Job Descriptions

In eCommerce, World Class Customer Service Is Not Optional

How Can Customer-Oriented Service Boost Your Revenue?

How Customer Service Teams Can Utilise Faxes

The Remote Worker Guide: How to Improve Productivity and Organisation

How to Prepare for a Job in Customer Service When Facing Life’s Challenges

Everything you Need to Know about Container Shipping: Costs, Insurance

6 Unique Startup Financing Strategies

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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