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Knowledge Base

How to Plan and Execute a Successful Fundraising Event

The Benefits of Implementing Online Ethics Training at Your Company

Key Workplace De-Escalation Techniques

Relax After Work by Playing the Tennis Game Stické

Rational Versus Organic Approach to Problem Solving

Why Chatbots are Vital for Customer Service

Start Faxing from the Palm of Your Hand

4 Important Things To Consider Before Starting An LLC

5 Ways Sexual Harassment Training Improves Employee Physical and Mental Well-Being

6 Smart Ways to Improve Your Manufacturing Business Process

OCIO Firms Can Benefit Your Company In More Ways Than One!

Importance of Excellent Staff at Your New Wedding Venue

Working in a Fast-Paced Customer Service Environment

Understanding the Importance of an Employee Handbook and How to Write It

The Best Ways to Improve Customer Relationships

3 Essential Tips To Enhance The ECommerce Customer Experience

Bonuses at Casino Red Dog: How to Get Free Spins and Other Offers?

How Digital Identity Verification Can Help You Hire and Onboard Employees Remotely

8 Ways to Run a Sustainable Online Business

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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