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Knowledge Base

Key Workplace De-Escalation Techniques

Relax After Work by Playing the Tennis Game Stické

Rational Versus Organic Approach to Problem Solving

Why Chatbots are Vital for Customer Service

Start Faxing from the Palm of Your Hand

4 Important Things To Consider Before Starting An LLC

5 Ways Sexual Harassment Training Improves Employee Physical and Mental Well-Being

6 Smart Ways to Improve Your Manufacturing Business Process

OCIO Firms Can Benefit Your Company In More Ways Than One!

Importance of Excellent Staff at Your New Wedding Venue

Working in a Fast-Paced Customer Service Environment

Understanding the Importance of an Employee Handbook and How to Write It

The Best Ways to Improve Customer Relationships

3 Essential Tips To Enhance The ECommerce Customer Experience

Bonuses at Casino Red Dog: How to Get Free Spins and Other Offers?

How Digital Identity Verification Can Help You Hire and Onboard Employees Remotely

8 Ways to Run a Sustainable Online Business

Assignment Writing Services or Chat GPT- Which Is Better?

7 Books You Need to Read to Ace Any Marketing Assignment

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Sabio Group Strengthens Operating Board with Two Key Appointments
  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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