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Knowledge Base

Eight Ways Security Companies Can Provide Great Customer Service

Ten Examples of Client-Facing Roles

Top 10 Pet Peeves of Customers and How to Avoid Them

Navigating the Social Media Customer Service Landscape

Benefits of Virtual Reality and Augmented Reality in Online Casino Gambling

How Good is UPS Customer Service and How Can It Be Improved?

Top Ways to Know an Online Poker Room with Quality Customer Service

How Good Customer Service Will Affect Your Online Casino Business

How Companies Can Use Feedback to Delight Customers

How to Land an Entry-Level Job With No Experience

What Goes Into A Customer Focused Airbnb Business Plan

Top Side Hustle Ideas That Will Help You Earn Extra Cash Fast

What to do After a Workplace Injury in Chicago

How Email Software Helps Sales Teams Improve Their Relationships with Clients

How New York-Based B2B Market Research Companies are Helping Firms Navigate a Post-Pandemic Market

What is a Board Portal and How Does it Help with Document and File Sharing?

Taking Care of an Elderly Relative: Your Options

The Importance of Choosing a Reputable Contractor for Your Home in the UK

Crypto Slot Volatilities: The Necessities Gamers Must Know

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
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Customer Service News

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  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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