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Knowledge Base

Is Bitcoin set for further losses in 2025?

How to Choose the Best Employee Scheduling Software for Service-Based Businesses

Step-by-Step Guide: How to Find Contact Information with Automation

Discover Your Gaming Potential: Gamezone Official Domain Experience

What Can Companies Learn From Casino Customer Services

What To Look For in Home Removalist Services: A Quick Guide

Top Skills Every Java Developer Should Master in 2025

Step-by-Step Guide to Using an LMS for Seamless Compliance Training  

Fintech’s Role in Enhancing Customer Experience

Building a Subscription-Based E-Commerce Business

How Glenn Gow Coaching Can Help You Achieve Your Leadership Goals

The Hidden Costs of Not Having Workplace Transparency in Your Organization

How to Sell Your House: Choosing the Best Agent for Top-Tier Customer Service

How to Begin Freelancing as a Customer Support Specialist

How Customer Service Works in Casino Companies

Enhancing Player Satisfaction: Best Practices in Customer Support for iGaming Platforms

How Mezzanine Lifts Can Reduce the Potential for Workplace Injury

AI for Early Disease Detection: How Machine Learning is Transforming Diagnostics

Why Are There So Many Clones of the Aviator Game?

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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