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Knowledge Base

Companies Helping Drive Digital Transformation Through Custom Design Thinking

From Theory to Practice: Applying AISC 360 in Structural Engineering

How the Business Education Adapts to a Changing World

Initial Exchange Offerings (IEOs): A Modern Approach to Crypto Fundraising

The NFT Market: Trends, Opportunities, and Challenges

Governance Tokens: Powering Decentralized Decision-Making

How Do Different Countries Around the World Treat Gambling?

10 Questions to Ask Your Moving Company About Their Customer Service

Applying Customer Service Principles to Academic Writing

5 Challenges and Solutions for Developing Mental Health Apps

Escape Room Strategies: How To Beat The Room Like a Pro

Pedaling Together – How Arizona’s Cycling Community Thrives on Great Customer Service

Tong Its Tactics: Elevating Your Game to Tong its Star Status on GameZone

History and Key Information About SpeedAU Casino

accessiBe Review: Revolutionizing Web Accessibility for All

Revolutionize Your Designs: Create Custom Fonts with Creative Fabrica’s Free AI Font Generator

9 Ways Small Businesses Can Benefit From Crypto Adoption

Why Businesses Should Consider Investing in Creative and Professional Graphic Design Services

How Long Does It Take to Build a Home: A Guide for Real Estate Hustlers and Small Business Owners

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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