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Knowledge Base

Evaluating Customer Support: How to Pick a Proxy Service You Can Rely On

Boost Your Email Deliverability with an Effective Email Warm-Up Strategy

What a Truck Accident Attorney Needs to Build a Strong Case for You

Companies Helping Drive Digital Transformation Through Custom Design Thinking

From Theory to Practice: Applying AISC 360 in Structural Engineering

How the Business Education Adapts to a Changing World

Initial Exchange Offerings (IEOs): A Modern Approach to Crypto Fundraising

The NFT Market: Trends, Opportunities, and Challenges

Governance Tokens: Powering Decentralized Decision-Making

How Do Different Countries Around the World Treat Gambling?

10 Questions to Ask Your Moving Company About Their Customer Service

Applying Customer Service Principles to Academic Writing

5 Challenges and Solutions for Developing Mental Health Apps

Escape Room Strategies: How To Beat The Room Like a Pro

Pedaling Together – How Arizona’s Cycling Community Thrives on Great Customer Service

Tong Its Tactics: Elevating Your Game to Tong its Star Status on GameZone

History and Key Information About SpeedAU Casino

accessiBe Review: Revolutionizing Web Accessibility for All

Revolutionize Your Designs: Create Custom Fonts with Creative Fabrica’s Free AI Font Generator

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Customer Connect Expo 2025
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Latest Articles

  • Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
  • How Customer Service Managers Can Measure CX and VOC
  • Transform Customer Experience by Centralizing Operations in the Cloud
  • Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
  • Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

  • Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
  • Cresta Launches Agent Operations Center to Bridge Humans and AI
  • Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
  • Kustomer Unveils AI Assistants to Simplify Complex CX Logic
  • UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

  • What are the 7 Rs of Logistics?
  • What Are Whittington’s Four Perspectives of Strategic Management?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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