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Customer Service News

Dial Intelecom for Sweden, the First Country in the World to Have Its Own Telephone Number

Omni-Channel Is Hot News So What’s the Hitch?

How to Get Started with Customer Experience Management

5 Reasons Why Customer Service Is Important to Startups

Customer Service of the Year Awards – Open for Entry

Results of First UK Contact Centre Quality Monitoring Survey Results Announced by Agilisys

Select Music Keeps Its IT in Tune with SIRE Technology and a Great Customer/Supplier Relationship

Advancing Service Together: The Event for Leaders in Customer Care, Service & Support

Customise Your Customer’s Experience: How Businesses Are Mass Producing Personalised Digital Engagement

Social Media is the Fastest Channel for Customer Service According to New Research

Poor Customer Experience Costs UK Brands £234 Billion a Year in Lost Sales

Customer Engagement Leads to Competitive Advantage for B2B Companies, Says New Study

Loyalty will Drive Competitiveness for Retailers

Virgin Care Customer Service Team Shortlisted for a Patient Experience Award

PPL Electric Utilities Wins National Award for Customer Service Improvements

Britons Would Rather Fill Out Their Annual Tax Return Than Speak to Customer Service

Customer Service Professionals: It’s All About the Money

CXPA Recognizes Verint for Superior Customer Experience Program

NewVoiceMedia Finalist for B2B Customer Excellence Award