Customer Service Professionals: It’s All About the Money

A study from CV-Library, the UK’s largest job site, reveals how customer services workers believe ‘workplace perks’ are pointless and that most would rather bank the money, especially in the post-Christmas months when money is notoriously tight.

Lee Biggins, CV-Library

Lee Biggins, founder and managing director of CV-Library

The job site conducted research among over 2,400 UK professionals this winter to determine how UK workers feel about workplace perks offered by their employers.

Survey findings reveal:

  • Only 19.1% of customer services employees receive perks at work, much lower than the national average of 24.3%
  • The overwhelming majority (91.5%) of industry workers believe businesses should offer workplace perks
  • Early finishes rank top on the list of favourite perks among customer services professionals:
    • Early finishes – 16.7%
    • Free food (e.g. breakfast/lunch) –16.6%
    • Money savers (e.g. gym memberships) – 14.6%

68.8% of customer services professionals would feel happier if their employer offered more perks.

Despite being excited about workplace perks, when asked to choose between perks at work and a pay rise, 83% of customer services workers would opt for the money. Furthermore, over a third (37.5%) of sector professionals don’t believe workplace perks are important when considering new career opportunities.

Lee Biggins, founder and managing director of CV-Library comments:

“When ran effectively, workplace perks can go great lengths to creating a happy and productive workforce. However, it’s important that perks aren’t used as a replacement for fair salaries and bonus schemes, especially if you’re bringing staff on-board in January, when many employees experience a funding-drought after the Christmas period.

Customer services professionals have revealed that higher salaries and bonuses are more important than workplace perks, and businesses need to take this into consideration when recruiting for their customer services vacancies.”

Currently the CV-Library job site has over 1.1 million job hunters seeking customer services work.

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