Advancing Service Together: The Event for Leaders in Customer Care, Service & Support

Field Service USA 2016 : April 25 – 28, 2016 – JW Marriott Desert Springs Resort & Spa, Palm Springs, CA

What is Field Service USA? Innovation. Progression. That’s Field Service. Field Service is your one-stop shop for all things service and support; an event where inspiration meets innovation; socializing meets ROI.

Field Service EventExperience tons of sessions, interactive learning, guest speakers and keynotes, all in beautiful Palm Springs. You’ll never forget the four days you spend here. Whatever your pain point, we’ve definitely got you covered.

Topics cover every area impacting your business – service revenue, preventative services, connected devices and IoT, customer experience, remote diagnostics, global service, parts management, knowledge management, training and development, workforce management, mobility, help desk support and a lot more.

Field Service was launched in 2002 and has been dedicated to supporting the growth of the service industry ever since. What started off as 100 people in a room discussing the future of service has become 500 senior-level service executives being inspired while learning and developing their company as well as their careers.

This year’s event is yet again the largest program to date. With more speakers and sessions there is more to takeaway than ever before. This year’s event features the 20 years of service networking group, Field Service Rising Stars Breakfast, Women in Service Meet Up, more performance workshops to pick from, and receptions every night. Additionally this year’s breakout tracks are targeted by specific service model; ensuring attendees maximize their takeaways from each session.

More information can be found at the event website.

Customer Service and Experience event



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