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Customer Service News

ACT! For Notes CRM Released by Vigilus

Alexon Selects Communicator Corp Email CRM

ADA Technology Services Gains Service Desk Institute Accreditation

24 Hour Live Chat Service Launches in Taiwan

Address Book 4.0 CRM-Lite Now Available in Streetsmart

American Airlines Enhance Customer Experience

Accountancy Firm Records Increase in Customer Satisfaction

Airline Staff Get Bonus for Helping Customers

Going the Extra Mile at The National Customer Service Awards

AmerenUE Recognized for Customer Satisfaction Excellence

American Express Leads in Customer Satisfaction

American Customer Satisfaction Index – Q1 Highlights

Airline Customer Satisfaction Down

50% Vendors Tie Pay to Customer Satisfaction

New Research Shows Only 1 in 3 Call Centres are Planning Effectively For Skill-based Routing

350 Call Center Job Losses in Middleton, Wisconsin

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Customer Connect Expo 2025
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Latest Articles

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Knowledge Base

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Manager’s Toolbox

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About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
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