Customer Connect Expo
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • About CSM
  • Subscribe
  • Privacy

Customer Service News

Contact Centers Still in the Quality Monitoring Dark Ages

Best Practice Customer Operations Guide Out Now

iAdvize Launches Live Chat Solutions in the UK

CustVox Launch Free CEM Maturity Assessment Tool

Agent Link’s Customer Satisfaction Levels Reach All-Time High

Home Deliveries Optimized for the Holiday Season

Altitude Software Provide World-Class Contact Centers in Eastern Europe

Amazon Continues to Raise Customer Satisfaction levels

AirRoad on LAA Merit for Service Excellence

Amazon Opens New Customer Service Center

Aito Technologies Evaluated in CEM Report

Aito Leads the way for Customer Experience Analytics

Alfa Wassermann Selects Sales Vision Pharma CRM

Airports Track Passengers to Improve Customer Service

Aito Customer Experience Analytics Updated

ACT! For Notes CRM Released by Vigilus

Alexon Selects Communicator Corp Email CRM

ADA Technology Services Gains Service Desk Institute Accreditation

24 Hour Live Chat Service Launches in Taiwan

  1. Pages:
  2. «
  3. 1
  4. ...
  5. 42
  6. 43
  7. 44
  8. 45
  9. 46
  10. 47
  11. 48
  12. 49
  13. »
Customer Connect Expo 2025
Subscribe




Latest Articles

  • Green Credentials Matter: How Energy Practices Influence Client Trust and Loyalty
  • How Service Teams Can Use CRM to Personalize Every Interaction
  • How Modern Businesses Can Stay Ahead in Times of Change
  • 10 Reasons Why Automation Testing Transforms Customer Service
  • How to Identify Friction Points with Customer Journey Analytics

Customer Service News

  • Ultatel Launches Intelligent Voice AI Agent to Streamline Task Automation Across Departments
  • 2025 NiCE International CX Excellence Awards Celebrate Customer Service Leaders
  • Cekura Secures $2.4M to Create a Robust Reliability Layer for Conversational AI
  • AI Receptionist (AIR) Now Generally Available from RingCentral
  • SAP Unveils New Cloud POS System to Enhance Retail Operations

Knowledge Base

  • What Should You Ask Before Choosing a Lender? Essential Questions for Customers
  • How Loan Software Personalizes Offers Based on Purchase History
  • How to Set Up a Business Email for Your Own Domain
  • Why Some Bets Are Worth More Than the Money
  • How to Know If Your SaaS Marketing Strategy Is Working

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Categories

Articles

News

Manager's Toolbox

Knowledge Base

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2025