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Customer Service News

Best Practice Customer Operations Guide Out Now

iAdvize Launches Live Chat Solutions in the UK

CustVox Launch Free CEM Maturity Assessment Tool

Agent Link’s Customer Satisfaction Levels Reach All-Time High

Home Deliveries Optimized for the Holiday Season

Altitude Software Provide World-Class Contact Centers in Eastern Europe

Amazon Continues to Raise Customer Satisfaction levels

AirRoad on LAA Merit for Service Excellence

Amazon Opens New Customer Service Center

Aito Technologies Evaluated in CEM Report

Aito Leads the way for Customer Experience Analytics

Alfa Wassermann Selects Sales Vision Pharma CRM

Airports Track Passengers to Improve Customer Service

Aito Customer Experience Analytics Updated

ACT! For Notes CRM Released by Vigilus

Alexon Selects Communicator Corp Email CRM

ADA Technology Services Gains Service Desk Institute Accreditation

24 Hour Live Chat Service Launches in Taiwan

Address Book 4.0 CRM-Lite Now Available in Streetsmart

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Manager’s Toolbox

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About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

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  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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