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Customer Service News

Late Delivery Is the Number One Complaint Made by Customers to Couriers on Twitter

Ventrica Announce Jamaica Launch

High Five! PCI Pal Celebrates Shortlisting in Five Payment Industry Award Categories

BigChange Mobile Workforce Technology Drives Business Growth for Brewster Bros

Reuters Events Customer Service & Experience 2021: Free Live Pass

Appreciate Launches the ‘Big Thank You’ Reward Incentive

Webinar: Fuelling Growth in 2022 – Technology, Collaboration, Strategy

Yext Announces Yext AI Search for Salesforce Service Cloud on Salesforce AppExchange

Seymour Taylor Selects Workbooks CRM to Strengthen Growth

PCI Pal Signed-up to Reduce Payment Security Risk for Essex County Council

McDonald’s Appoints Manu Steijaert as Global Chief Customer Officer

Free Webinar: Changing QA & Coaching – Forever!

Free Webinar: Redefining Customer Support Experiences

Magicman Takes a Shine to Paperless Working with BigChange

PCI Pal Announced as a Finalist in the 2021 Cloud Excellence Awards

BigChange Network Gives SES Home Services Fast Track to Expansion

Intouch Games Automates 28% Of Live Chat Queries with ServisBOT

New Partnership between Synergy and Customer Service Action

TheLoops Secures $8.75M in Seed Funding to Reinvent Support Operations for Modern SaaS Businesses

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Customer Connect Expo 2025
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Manager’s Toolbox

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About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
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