Customer Service News

Customer Experience Management Experts to Gather in Dubai

Got a Complaint? New Solution Tackles Customer Grievances Head-on

Top 15 CRM Software Awards 2015/16

Customer Engagement Index Reveals How Customers Interact with Brands

Supplier Self-Help Delivers Substantial Savings for Retailer

marcus evans to host the 3rd Annual Utility Call Center Operational Excellence Conference

Cognito Appoints Laurent Othacéhé as CEO

Eptica Achieves Magic Quadrant for the CRM Customer Engagement Center (CEC) Placement for Second Year

Service Desk Institute (SDI) Makes Three Key New Appointments

Gas Distribution Network Wins Customer Service Award

Recruitment Open Day to be Held for 300 New Jobs

Confirmit Announces 2015 Ace Award Winners

84% of Customers Stop Doing Business Following a Bad Experience

CX Innovation Awards Presented at CXPA Insight Exchange

Genesys Integrates Skype for Business into its CX Platform

Anticipating the Future of Financial Services Customer Complaints Handling

Poor Customer Service Is Top Reason Consumers Switch Service Providers

How Banks Can Improve Customer Loyalty with Big Data

Retailers Failing at Email Customer Service but Improving on Twitter

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