Customer Service News

Customer Expectations and Staff Retention Are Biggest Challenges to Outstanding Service

Genesys Selected to Join G-Cloud 7 Framework

Marks & Spencer Top for Customer Loyalty According to Survey

Telecoms and Local Authorities Bottom of Customer Service Charts

Grass Roots Recognized as Best Place to Work

The Phone Co-op Wins Best Consumer Facing Award

Customers Not Impressed With Black Friday and Cyber Monday Customer Experience

Customer Service Focus Fuels Unprecedented Growth for Synergy Automotive

Email Better than Social Media for Retail Customer Service

Red Funnel receives the ServiceMark Accreditation from The Institute of Customer Service

Customer Feedback Drives Growth for Hitachi

A Fresh New Approach to Managing Customer Experience

Thousands of New Jobs are Expected in Customers Service Valley

Customer Service gets the Star Treatment from Agilisys

Meineke to Discuss Delivering Customer Experiences at Engagement & Experience Expo

Adapting Systems to Meet New Financial Conduct Authority Complaints Handling Regulations

Artificial Intelligence Helps IVR Deliver Middle Ground in Customer Service

Meet the Science Superstars of Customer Service!

More Candidates Needed for Customer Service jobs

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