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Customer Service News

Customer Expectations and Staff Retention Are Biggest Challenges to Outstanding Service

Genesys Selected to Join G-Cloud 7 Framework

Marks & Spencer Top for Customer Loyalty According to Survey

Telecoms and Local Authorities Bottom of Customer Service Charts

Grass Roots Recognized as Best Place to Work

The Phone Co-op Wins Best Consumer Facing Award

Customers Not Impressed With Black Friday and Cyber Monday Customer Experience

Customer Service Focus Fuels Unprecedented Growth for Synergy Automotive

Email Better than Social Media for Retail Customer Service

Red Funnel receives the ServiceMark Accreditation from The Institute of Customer Service

Customer Feedback Drives Growth for Hitachi

A Fresh New Approach to Managing Customer Experience

Thousands of New Jobs are Expected in Customers Service Valley

Customer Service gets the Star Treatment from Agilisys

Meineke to Discuss Delivering Customer Experiences at Engagement & Experience Expo

Adapting Systems to Meet New Financial Conduct Authority Complaints Handling Regulations

Artificial Intelligence Helps IVR Deliver Middle Ground in Customer Service

Meet the Science Superstars of Customer Service!

More Candidates Needed for Customer Service jobs

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Customer Service & Experience 2023
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Latest Articles

  • Why Data Protection Tools and Training are Essential for Customer Service Professionals
  • How Black Friday Success Hinges on Memorable Online Experiences
  • How Cleanliness Affects Customer Service
  • The Great AI Paradox for Contact Centre Agents
  • How to Treat Your Customers Right: 4 Pro Tips

Customer Service News

  • Burry Sealants Expands with Mobile Workforce App Roll-out 
  • BigChange Pay Brings Instant Doorstep Payment for Jobs
  • EB Gas Boosts Engineer Productivity by 20 Percent with BigChange
  • Unleashing CX in Amsterdam – A Round-up
  • Foundever and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training

Knowledge Base

  • Top 10 Best Shipping Options for Small Businesses in 2024
  • Maximizing Efficiency: Integrating Paystub Generators with Accounting Software
  • Pay-Per-Head Providers in the Online Sports Betting Industry Explained
  • IT.COM Presents: Master Class on Domain Name Registration
  • Beyond Traditional Warehouse Solutions

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 23 Essential Customer Service Skills

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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